Lead IT Service Desk & ITSM Specialist

NHS Scotland; Falkirk; On-site; GBP 42,000 - 56,000; Full time

Job summary

NHS Forth Valley is seeking a User Support Lead in the Digital Directorate/ICT/eHealth. You will support the Digital Service Desk Manager in implementing and managing the ITSM for ITIL incidents, requests, changes, problems and reporting.

As a lead in the service desk, you will provide guidance, training, and coordinate updates with governance across the organisation, with potential travel across the board. A Disclosure Scotland check is required and NHS experience is beneficial.

Qualifications

• Degree or equivalent in ICT/technical-related subject.
• NHS/public sector experience is beneficial.
• Experience delivering IT system solutions in a public sector environment is advantageous.

Responsibilities

• Provide system support to the Digital Service Desk Manager and drive project development of the ITSM.
• Lead within the team, offer guidance, and coordinate updates in line with governance requirements.

Skills

Leadership

Interpersonal skills

Negotiation

ITIL

Public sector experience

Education

Degree or equivalent in ICT/technical-related subject

Tools

ITSM

ITIL

Job description

NHS Forth Valley is seeking a User Support Lead in the Digital Directorate/ICT/eHealth. You will support the Digital Service Desk Manager in implementing and managing the ITSM for ITIL incidents, requests, changes, problems and reporting.

As a lead in the service desk, you will provide guidance, training, and coordinate updates with governance across the organisation, with potential travel across the board. A Disclosure Scotland check is required and NHS experience is beneficial.