IT Service Desk Specialist - Remote First Line Support

NHS Greater Manchester; Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

NHS Greater Manchester Integrated Care is seeking a Service Desk Officer to provide proficient Digital & IT support across the customer base. You will be the first point of contact for users, logging and managing requests, and delivering high-quality first-line technical support in line with ITIL practices.

You will use remote access tools, diagnose issues, and contribute to incident management, request fulfilment and configuration management while supporting IT projects and daily operations.

Job description

NHS Greater Manchester Integrated Care is seeking a Service Desk Officer to provide proficient Digital & IT support across the customer base. You will be the first point of contact for users, logging and managing requests, and delivering high-quality first-line technical support in line with ITIL practices.

You will use remote access tools, diagnose issues, and contribute to incident management, request fulfilment and configuration management while supporting IT projects and daily operations.