Lead Instructional Design & Digital Learning

Citi; Belfast City District; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Discretionary annual bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Learning resources access

Job summary

Citi is seeking an Instructional Design Manager to lead a team responsible for delivering performance‑based, digital learning solutions across enterprise platforms. You will guide design and development, coach staff, and ensure governance, accessibility, and quality standards are met.

The role requires strong leadership, collaboration across time zones, and experience with cloud-based authoring tools and LMS platforms. Join Citi to shape learning at scale.

Qualifications

• Experience in Learning and Development / Instructional Design.
• Applying adult learning theory across modalities (formal education preferred).
• Proven ability designing scalable digital learning solutions using cloud-based authoring tools.
• Experience with LMSs, content repositories, analytics, and generative AI tools.
• Experience leading a team of learning professionals.
• Strong leadership, negotiation, influencing and communication skills.

Responsibilities

• Lead a team of Instructional Designers in developing performance-based digital learning solutions.
• Assess staff capability and coach to close skill gaps to raise performance.
• Provide direction and remove obstacles to ensure work execution.
• Oversee eLearning design, governance, accessibility, and quality standards.
• Manage intake, scoping, and resource planning across many design requests.
• Build relationships with Citi Learning and stakeholders to deliver effective learning strategies.
• Promote industry standards and best practices in capability development.
• Conduct performance reviews and hire design talent as needed.

Skills

Instructional design

Learning technology

Adult education

People management

Performance management

Coaching and feedback

Operations management

Agile management

Strategic thinking

Process improvement

Capacity planning

Risk management

Audit readiness

Education

Bachelor's degree or equivalent experience

Tools

Area9 Rhapsode

dominKnow

Docebo

Workday

Job description

Citi is seeking an Instructional Design Manager to lead a team responsible for delivering performance‑based, digital learning solutions across enterprise platforms. You will guide design and development, coach staff, and ensure governance, accessibility, and quality standards are met.

The role requires strong leadership, collaboration across time zones, and experience with cloud-based authoring tools and LMS platforms. Join Citi to shape learning at scale.