Instructional Design Manager

Citi; Belfast City District; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Discretionary annual bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Learning resources access

Job summary

Citi is seeking an Instructional Design Manager to lead a team responsible for delivering performance‑based, digital learning solutions across enterprise platforms. You will guide design and development, coach staff, and ensure governance, accessibility, and quality standards are met.

The role requires strong leadership, collaboration across time zones, and experience with cloud-based authoring tools and LMS platforms. Join Citi to shape learning at scale.

Qualifications

• Experience in Learning and Development / Instructional Design.
• Applying adult learning theory across modalities (formal education preferred).
• Proven ability designing scalable digital learning solutions using cloud-based authoring tools.
• Experience with LMSs, content repositories, analytics, and generative AI tools.
• Experience leading a team of learning professionals.
• Strong leadership, negotiation, influencing and communication skills.

Responsibilities

• Lead a team of Instructional Designers in developing performance-based digital learning solutions.
• Assess staff capability and coach to close skill gaps to raise performance.
• Provide direction and remove obstacles to ensure work execution.
• Oversee eLearning design, governance, accessibility, and quality standards.
• Manage intake, scoping, and resource planning across many design requests.
• Build relationships with Citi Learning and stakeholders to deliver effective learning strategies.
• Promote industry standards and best practices in capability development.
• Conduct performance reviews and hire design talent as needed.

Skills

Instructional design

Learning technology

Adult education

People management

Performance management

Coaching and feedback

Operations management

Agile management

Strategic thinking

Process improvement

Capacity planning

Risk management

Audit readiness

Education

Bachelor's degree or equivalent experience

Tools

Area9 Rhapsode

dominKnow

Docebo

Workday

Job description

Overview

As with all members of the Citi team, the Instructional Design Manager is responsible for bringing our firm's Leadership Principles to life every day.

At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

Responsibilities

• Lead a team of Instructional Designers in the development of performance-based, digital learning solutions (web-based training, adaptive learning modules, simulations, job aids, and other training materials).
• Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team.
• Provide direction to Instructional Designers and help remove environmental obstacles that impede work execution.
• Provide technical oversight for the process of creating eLearning and other digital solutions, including some hands‑on development as needed, and champion the purposeful use of standard authoring tools (dominKnow & Area9 Rhapsode) and generative AI tools to increase efficiency and impact.
• Evaluate the quality of learning solutions produced, ensuring consistency with Citi's learning design standards, accessibility practices, and governance, and providing coaching and guidance to the team as needed.
• Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (turnaround times, efficiency metrics) and proactively addressing risk, bottlenecks, and audit-readiness gaps.
• Build and maintain strong relationships across Citi Learning and with business stakeholders, serving as a primary instructional design point of contact for Learning Advisors and for Digital Learning Governance, to develop and deliver effective learning strategies and solutions that achieve business objectives.
• Help team adopt industry-recognized capability standards and best practices.
• Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Qualifications

• Instructional design, learning technology, and adult education approaches, tools, and philosophies.
• People management.
• Performance management.
• Coaching and feedback.
• Operations management.
• Agile management.
• Strategic, critical, and creative thinking.
• Process improvement.
• Capacity planning.
• Risk management, learning governance, compliance, and audit-readiness practices.

Requirements

• Experience working in Learning and Development / Instructional Design.
• Direct experience in the domain of instructional design, content design, and development, applying adult learning theory across modalities (formal education preferred).
• Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9 Rhapsode, dominKnow, or similar.
• Experience with learning management systems (e.g., Docebo, Workday), content repositories, learning reporting & analytics, and generative AI tools.
• Experience managing, coaching, and leading a team of learning professionals strongly preferred.
• Excellent leadership, negotiation, influencing, and conflict management skills.
• Ability to collaborate and influence in a complex environment: motivating and leading others through change.
• Adept at networking, consulting, and building relationships with all levels of management and staff.
• Excellent communication, listening and interpersonal skills.
• Participation in large scale learning projects (Agile and Waterfall).
• Ability to work independently and identify information and/or resources needed to complete assignments.
• Ability to work in a virtual team environment, across multiple time zones and countries.
• Bachelor's/University degree or experience equivalent.

What We Can Offer

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.