Lead InfraOps Engineer — Azure, Security & Resilience

Natural Resources Wales (Cyfoeth Naturiol Cymru); Cardiff; On-site; GBP 75,000 - 95,000; Full time

Job summary

Natural Resources Wales is seeking a Lead Infrastructure Operations Engineer to drive secure, resilient ICT services within the Digital, Data and Technology function. You will lead operation, support and maintenance of physical and virtual infrastructure, ensuring it meets performance and security standards.

You will coordinate with support teams, service owners and suppliers, guiding incident response, change and service transition, and aiding continual service improvement using monitoring data

Qualifications

• Senior operational technology role experience.
• Experience leading operation, support and maintenance of infrastructure services.
• Familiarity with ITIL service management practices.

Responsibilities

• Provide technical leadership across live service operations.
• Manage priorities, workloads, service quality and technical capability.
• Ensure incidents, problems, risks and service issues are addressed and root causes identified.

Skills

Technical leadership

Incident management

Security

ITIL

Tools

Azure

Azure Virtual Desktop

Microsoft 365

Microsoft Entra ID

Microsoft Defender

PowerShell

Job description

Natural Resources Wales is seeking a Lead Infrastructure Operations Engineer to drive secure, resilient ICT services within the Digital, Data and Technology function. You will lead operation, support and maintenance of physical and virtual infrastructure, ensuring it meets performance and security standards.

You will coordinate with support teams, service owners and suppliers, guiding incident response, change and service transition, and aiding continual service improvement using monitoring data