IT Operations Engineer: Lead Secure Cloud & Infra

Internetwork Expert; Prudhoe; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Salary from £45,000

Discretionary bonus 25%

Pension 8%

25 days holiday

Private healthcare

EV salary sacrifice

Team socials

Learning budget £250

Job summary

OpenWorks Engineering is seeking an IT Operations Engineer to own and improve our IT environment across the UK and USA. You’ll oversee our managed support provider, manage infrastructure, and lead projects that scale our operations globally.

You’ll work hands-on across Microsoft 365, Azure and on-prem networks, drive service improvements, ensure business continuity, and help us maintain security and compliance within a defence-informed, ISO 27001 framework.

Qualifications

• Strong experience in IT infrastructure, systems administration or IT operations.
• Experience leading IT support provision and managing third-party services.
• Experience with Microsoft 365 and SharePoint in a cloud-first environment.
• Knowledge of IT infrastructure, networking and cloud platforms.

Responsibilities

• Lead IT support delivery: oversee the Managed Support Provider and manage critical incidents.
• Drive service improvement: identify opportunities to enhance IT processes and user experience.
• Manage IT infrastructure: network design, performance, and lifecycle of hardware.
• Administer Microsoft 365 and Azure environments to support a secure IT service.
• Deliver IT projects: networking, hardware, site expansions, and related infrastructure work.
• Plan for future growth: capacity planning and technology budgeting.
• Maintain business continuity: develop and test incident response plans.
• Support our USA operation: align IT provision with US operations.

Skills

IT operations

Leadership

Microsoft 365

SharePoint

Cloud platforms

Security awareness

Supplier management

Job description

OpenWorks Engineering is seeking an IT Operations Engineer to own and improve our IT environment across the UK and USA. You’ll oversee our managed support provider, manage infrastructure, and lead projects that scale our operations globally.

You’ll work hands-on across Microsoft 365, Azure and on-prem networks, drive service improvements, ensure business continuity, and help us maintain security and compliance within a defence-informed, ISO 27001 framework.