Lead Housekeeping Supervisor — Elevate Guest Experience

The Milner; York and North Yorkshire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted room rates

Birthday day off

Maternity/adoption leave

Development opportunities

Food & beverage discount

Refer a Friend £250

Flexible working

Wagestream

Life insurance

Employee Assistance Programme

Social events

Free meals on duty

Job summary

The Milner York is seeking a Housekeeping Supervisor to lead a dedicated team and uphold the hotel’s high standards. You will oversee room cleanliness, supervise staff, and coordinate daily operations to ensure guest comfort and satisfaction.

With a focus on teamwork, training, and statutory safety, you’ll play a hands-on role while supporting the Head Housekeeper and maintaining The Milner York’s renowned guest experience.

Qualifications

• Previous housekeeping supervisory experience.
• Commitment to high cleanliness standards.
• Strong leadership and team motivation.
• Excellent organisational and time management.
• Clear communication across departments.

Responsibilities

• Lead and motivate the housekeeping team to maintain high standards.
• Carry out bedroom and public-area inspections for cleanliness and presentation.
• Coordinate room cleaning schedules and workloads.
• Coach and develop team members with constructive feedback.
• Collaborate with Front Office and Maintenance to resolve issues.
• Monitor stock, linen, cleaning products and equipment usage.
• Ensure health and safety and safe chemical handling procedures.
• Respond promptly to guest requests with professional service.
• Support Head Housekeeper to maintain department efficiency.
• Be hands-on on the floor to lead by example.

Skills

Housekeeping supervision

Leadership

Attention to detail

Organization

Communication

Job description

The Milner York is seeking a Housekeeping Supervisor to lead a dedicated team and uphold the hotel’s high standards. You will oversee room cleanliness, supervise staff, and coordinate daily operations to ensure guest comfort and satisfaction.

With a focus on teamwork, training, and statutory safety, you’ll play a hands-on role while supporting the Head Housekeeper and maintaining The Milner York’s renowned guest experience.