Lead Housekeeping Supervisor - Create Memorable Stays

CPHIEX - Housekeeping; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family"

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Holiday Inn Express and Crowne Plaza Terminal 4 form a dual-brand hotel connected to terminal 4 via a covered walkway. It sits by Heathrow, with 457 bedrooms at the Express and 304 rooms plus meeting spaces at Crowne Plaza.

The property offers on-site dining, a fitness studio and ample parking for guests and staff. As a housekeeping supervisor, you will maintain the highest cleanliness standards in bedrooms and bathrooms, coach room attendants, and help coordinate spring cleaning schedules while

Qualifications

• Ability to deliver high quality service with a calm demeanor.
• Strong attention to detail and ability to work under pressure.
• Enjoy working as part of a team and supporting colleagues.

Responsibilities

• Ensure guest rooms and bathrooms are clean and well-presented to high standards.
• Clean rooms when necessary and lead the housekeeping team by example.
• Coach, guide and mentor room attendants daily.
• Coordinate spring cleaning of bedrooms and corridors.
• Maintain stock levels in housekeeping stores and ensure proper storage.
• Engage with guests to promote loyalty and memorable experiences.

Skills

Attention to detail

Teamwork

Customer service

Leadership

Job description

Holiday Inn Express and Crowne Plaza Terminal 4 form a dual-brand hotel connected to terminal 4 via a covered walkway. It sits by Heathrow, with 457 bedrooms at the Express and 304 rooms plus meeting spaces at Crowne Plaza.

The property offers on-site dining, a fitness studio and ample parking for guests and staff. As a housekeeping supervisor, you will maintain the highest cleanliness standards in bedrooms and bathrooms, coach room attendants, and help coordinate spring cleaning schedules while