Housekeeping Team Leader - Guest Experience

Holiday Inn Express/Crowne Plaza T4 - Arora Group; Hounslow; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora

Food and beverage discounts

Life assurance

Employee assistance programme

Cycle to work scheme

Job summary

Holiday Inn Express and Crowne Plaza Terminal 4, part of the Arora Group, is seeking a housekeeping supervisor to uphold top-quality cleanliness and service. You will lead a team, perform room inspections, and mentor attendants to ensure every guest room meets our high standards.

Join a dual-brand hotel connected to Terminal 4 with opportunities for career progression within the Arora portfolio, and enjoy benefits including meals on duty and staff discounts.

Qualifications

• Hotel experience in a similar role is an advantage.
• Providing high quality service comes naturally to you.
• Strong attention to detail and remaining calm under pressure.

Responsibilities

• Maintain high cleanliness standards in hotel bedrooms and bathrooms.
• Ensure rooms look well-presented after checks and cleaning.
• Clean rooms when necessary and uphold standards across the housekeeping team.
• Coach and mentor room attendants daily.
• Co-ordinate spring cleaning schedules for bedrooms and corridors.
• Maintain stock levels in housekeeping stores and proper storage.
• Engage with guests to promote loyalty and memorable experiences.

Skills

Attention to detail

Customer service

Team player

Calm under pressure

Job description

Holiday Inn Express and Crowne Plaza Terminal 4, part of the Arora Group, is seeking a housekeeping supervisor to uphold top-quality cleanliness and service. You will lead a team, perform room inspections, and mentor attendants to ensure every guest room meets our high standards.

Join a dual-brand hotel connected to Terminal 4 with opportunities for career progression within the Arora portfolio, and enjoy benefits including meals on duty and staff discounts.