Lead Hostel Manager — Snowdonia Adventure Hub

YHA (England and Wales); Wales; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cashback portal

Free YHA Membership each year

Employee Assistance Program

Job summary

YHA Snowdon Pen-y-Pass in Gwynedd is seeking a proactive Hostel Manager to lead a busy, iconic hostel in Snowdonia. You will drive guest experiences, manage a high-performing team, and steer the hostel toward YHA’s mission of open access to adventure and belonging.

The role offers a permanent contract, 42.5 hours weekly, and opportunities for personal growth. You will oversee operations, budgeting, and staff development while delivering exceptional hospitality and customer service to guests and

Qualifications

• Proven experience of working within the hospitality industry – hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills – experience of handling difficult situations
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

Responsibilities

• Achieve targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure
• Managing a team of employees and volunteers
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties

Skills

Hospitality management

People management

Budget management

Customer service

Food safety level 2

APLH level 2

IT skills

P&L experience

Microsoft Office

Tools

Microsoft Office

Job description

YHA Snowdon Pen-y-Pass in Gwynedd is seeking a proactive Hostel Manager to lead a busy, iconic hostel in Snowdonia. You will drive guest experiences, manage a high-performing team, and steer the hostel toward YHA’s mission of open access to adventure and belonging.

The role offers a permanent contract, 42.5 hours weekly, and opportunities for personal growth. You will oversee operations, budgeting, and staff development while delivering exceptional hospitality and customer service to guests and