Lead File Handler - Military Disease

Keoghs; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday + buy/sell 3 days

Private medical and health plans

Pension contribution

Job summary

Keoghs in Birmingham seeks a Lead File Handler in the Military Disease department, specialising in NIHL and related disease cases. The role includes supervising a mini team, managing files, bills and strategy to progress matters profitably.

You will supervise workflows, develop team capabilities, and liaise with insurers and insureds while ensuring adherence to court timetables and SRA standards. The position is based in Birmingham with standard office hours.

Qualifications

• Technically proficient in NIHL disease cases.
• Experience supervising a mini team.
• Ability to use own initiative.
• Effective negotiator with good listening and verbal communication.
• Strong IT skills and attention to detail.

Responsibilities

• Review documents and prepare reports on own files.
• Supervise team reports and files.
• Develop team competency framework and strategy.
• Support strategy meetings and relay updates.
• Create guidance documents for the team.
• Handle disclosure processes and review evidence.
• Conduct investigations with insured and obtain witness statements.
• Instruct Experts and coordinate with Insurers and Insureds.
• Attend conferences and trials and manage routine correspondence.
• Ensure adherence to court timetables and SRA Regulations.

Skills

NIHL case handling

team supervision

initiative

negotiation

communication

attention to detail

self-organisation

working under pressure

IT skills

Job description

Description The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases.

Department: Legal

Location: Birmingham

Description

The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases.
As well as assume responsibility for supervision of a mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding.
You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability.

Key Responsibilities

• Reviewing documents and preparing reports on own files as well as supervising team reports and files.
• Reviewing and approving bills on own files as well as team.
• Technical development of the team i.e. competency framework & strategy
• Supporting with any strategy meetings and relaying key messages and updates.
• Responsible for creating guidance documents for the team
• Dealing with disclosure
• Reviewing evidence (Including records)
• Conducting investigations with Insured / obtaining witness statements.
• Instructing Experts.
• Attending conferences and trials.
• Dealing with routine correspondence.
• Court appointments.
• Liaising with and taking instructions from Insurers and Insureds.
• Ensure adherence to Court timetables
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is;

Keoghs, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ OR Keoghs, 2 Parklands, Lostock, Bolton BL6 4SE

Skills, Knowledge & Expertise

• Technically proficient in dealing with NIHL disease cases.
• People person, able to supervise a mini team.
• Ability to use own initiative.
• Effective negotiator.
• Good listening and verbal communication skills.
• Ability to maintain concentration and pay attention to detail.
• Ability to self-organise and self-prioritise.
• Ability to work under pressure and to target
• An enthusiastic and hardworking individual
• Good level of IT skills

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation.