Lead Events Waiter, Operations & Service Excellence

Dorchester Collection; Ascot; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary + service charge

Complimentary stays with breakfast

50% off at bars and restaurants

Refer a friend bonus £1,000 (£200 tax‑

World class learning and development

Social events including winter ball

Free Meals on Duty

Discount platform access

Job summary

Coworth Park Hotel, part of Dorchester Collection, is seeking an Events Operations Head Waiter to lead and elevate service for private and corporate events. You will drive team performance, coach staff to uphold exceptional standards, and ensure seamless execution across venues on the 240-acre parkland.

The role emphasizes high-end guest experience, effective communication, and the ability to balance strategic oversight with hands-on service. A luxury hospitality mindset is essential.

Qualifications

• Demonstrated ability to lead and coach a hospitality team.
• Strong communication and customer service orientation.
• Organisational and time management skills.
• Ability to maintain a positive team environment under pressure.

Responsibilities

• Assist in managing the smooth running of the Events services following company standards.
• Create and maintain a team environment and motivate and train the team to meet standards and guests' expectations.
• Lead and coach the team to provide service excellence across the estate and venues, delivering luxury food and beverage service.

Skills

Leadership

Communication

Team motivation

Guest service

Job description

Coworth Park Hotel, part of Dorchester Collection, is seeking an Events Operations Head Waiter to lead and elevate service for private and corporate events. You will drive team performance, coach staff to uphold exceptional standards, and ensure seamless execution across venues on the 240-acre parkland.

The role emphasizes high-end guest experience, effective communication, and the ability to balance strategic oversight with hands-on service. A luxury hospitality mindset is essential.