Lead Engineer

SER Limited; Guildford; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Pension

Life assurance

Childcare vouchers

Share incentive plan

Virtual GP

Employee assistance

Job summary

SER Limited in Guildford is recruiting a Lead Fire & Security Engineer to take ownership of a key service area across Guildford and surrounding regions, with occasional travel toward Southampton. You will be the senior technical presence, support engineers, handle escalations, and ensure works meet NSI standards while delivering excellent customer service.

The role blends hands-on field work with leadership responsibilities, covering planned maintenance, fault finding, servicing and reactive

Qualifications

• Proven experience within the Fire & Security industry.
• Strong knowledge of fire alarms, intruder alarms, CCTV and access control systems.
• Excellent fault-finding and diagnostic skills.
• Strong customer service and communication abilities.
• Full UK Driving Licence.

Responsibilities

• Service, maintain and fault‑find on a wide range of Fire & Security systems.
• Provide technical support and guidance to field engineers.
• Act as the first point of contact for technical escalations.
• Assist engineers in resolving complex faults both remotely and on‑site.
• Support the Service Manager with technical queries and operational issues.
• Maintain high standards of workmanship and compliance with NSI and industry regulations.
• Build and maintain strong relationships with customers.
• Complete all documentation accurately using mobile technology.
• Participate in the on‑call rota.

Skills

Fire & Security experience

Fault finding

Customer service

Communication

Driving licence

Independent worker

Job description

Lead Fire & Security Engineer

Guildford

£39,000 - £42,000 DOE.

Join a Leading NSI Gold Approved Fire & Security Specialist

We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with an outstanding reputation for delivering high-quality fire and security solutions across commercial environments throughout the UK.

Due to continued growth, we are looking for an experienced Lead Fire & Security Engineer to take ownership of a key service area, covering Guildford and the surrounding regions, with occasional travel towards Southampton when required.

This is an excellent opportunity for a senior engineer looking to step into a leadership role while remaining hands-on in the field.

The Role

As the Lead Fire & Security Engineer, you'll be the senior technical presence within your region. You'll provide expert support to engineers in the field, act as the main point of contact for technical escalations, and ensure works are completed to the highest standards while maintaining exceptional customer service.

You’ll split your time between carrying out planned maintenance, fault finding, servicing and reactive repairs across a range of fire and security systems, whilst supporting the wider engineering team with technical guidance and problem-solving.

Key Responsibilities

• Service, maintain and fault‑find on a wide range of Fire & Security systems.
• Provide technical support and guidance to field engineers.
• Act as the first point of contact for technical escalations.
• Assist engineers in resolving complex faults both remotely and on‑site.
• Support the Service Manager with technical queries and operational issues.
• Maintain high standards of workmanship and compliance with NSI and industry regulations.
• Build and maintain strong relationships with customers.
• Complete all documentation accurately using mobile technology.
• Participate in the on‑call rota.

What We’re Looking For

• Proven experience within the Fire & Security industry.
• Strong knowledge of fire alarms, intruder alarms, CCTV and access control systems.
• Previous experience supporting or mentoring engineers is highly desirable.
• Excellent fault-finding and diagnostic skills.
• Strong customer service and communication abilities.
• Ability to work independently and make technical decisions.
• Full UK Driving Licence.
• FIA, ECS/CSCS or manufacturer accreditations are advantageous.

Salary & Financial Package

• £39,000 - £42,000 basic salary (depending on experience)
• Overtime after 40 hours:
  • 1.5x Monday to Saturday
  • 2x Sundays & Bank Holidays
• Paid travel time (excluding the first and last 30 minutes of each day)
• £180 standby allowance per week when on‑call
• Call‑outs paid at overtime rates with door-to-door travel
• Rest time provided following overnight call‑outs
• Up to £2,000 annual performance bonus, paid quarterly based on individual KPIs

Company Vehicle & Equipment

• Electric company van with personal use permitted
• Specialist plant and equipment provided
• Fuel and operational costs fully covered
• Hand tools excluded

Employee Benefits

• 33 days annual leave including Bank Holidays
• Holiday purchase scheme
• Workplace pension
• Life assurance
• Childcare vouchers
• Share Incentive Plan (subject to enrolment)
• 24/7 Virtual GP service
• Employee Assistance Programme

Training & Career Development

• Annual performance reviews and career planning
• Ongoing manufacturer and industry training
• Access to an internal Learning Hub
• Tavcom training courses
• Genuine opportunities for career progression within a growing organisation