Lead Digital Post Team – Hybrid Role

Davies Group; Bolton; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Private Medical Insurance (Bupa)

Wellness/health support

Pension Contribution 5% Employee / 3%

Cycle to Work Scheme

Gym Flex

Discounts and local perks

Job summary

Davies Group in Bolton is seeking an Office Services Team Leader for the Digital Post Team. This hybrid role involves leading a busy team, coaching staff, and ensuring high-quality mail/document processing aligned with SLAs.

You will work with the Business Support Manager on performance, training and engagement initiatives to deliver excellent internal service. The role requires strong people-management skills, proactive problem-solving, and proficiency in Microsoft Office.

Qualifications

• Experience leading a team to meet service standards and SLAs.
• Ability to manage workloads, capacity and performance.
• Strong communication and relationship-building skills.
• Excellent organisational skills with prioritisation ability.
• Proactive, adaptable approach to problem-solving and improvement.
• Confidence using Microsoft Office applications, including Excel.

Responsibilities

• Lead, coach and support the Digital Post Team to meet objectives and standards.
• Monitor workloads to ensure KPIs and SLAs are met.
• Support performance management, development reviews and training.
• Create training materials and deliver training to colleagues.
• Promote a positive team culture and engagement activities.
• Collaborate across the business to deliver an excellent internal service.
• Ensure processes comply with GDPR and internal policies.
• Support the Business Support Manager with absence management and development initiatives.

Skills

Team leadership

Performance management

Communication

Organisational skills

Problem solving

Excel

Team development

Tools

Microsoft Office

Job description

Davies Group in Bolton is seeking an Office Services Team Leader for the Digital Post Team. This hybrid role involves leading a busy team, coaching staff, and ensuring high-quality mail/document processing aligned with SLAs.

You will work with the Business Support Manager on performance, training and engagement initiatives to deliver excellent internal service. The role requires strong people-management skills, proactive problem-solving, and proficiency in Microsoft Office.