Deputy Manager – Lead Complex Care & Behavior Support

Pharmacyupdate; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Pharmacyupdate is seeking an experienced Deputy Manager to lead and support care teams delivering high-acuity services for individuals with complex needs. You will oversee staffing mix (3:1, 4:1, 5:1), ensure safety, risk management and high-quality care plans, while guiding staff through challenging behaviour and safeguarding processes.

You will lead with confidence, make safe decisions under pressure, and collaborate with clinical teams to uphold best practices and compliant documentation.

Qualifications

• Experience in complex care, learning disability, autism, ABI, mental health or high-risk behavioural services.
• Experience in 3:1, 4:1 or 5:1 care packages, preferably in a leadership role.
• Strong experience supporting individuals with behaviours that challenge and physical aggression.
• Strong de-escalation and crisis management skills.
• Experience of physical intervention/restraint within a care setting.
• Experience leading or supervising staff during challenging situations.
• Strong incident reporting and escalation skills.
• Knowledge of safeguarding, DoLS and least restrictive practice.
• DMI (Dynamis) training preferred; PMVA or similar qualifications may be considered.

Responsibilities

• Leading and supporting the staff team during shifts.
• Ensuring safe staffing and effective deployment within enhanced care packages.
• Ensuring care plans, PBS plans and risk assessments are followed consistently.
• Recognising triggers and early warning signs and supporting de-escalation.
• Leading the team during challenging behavioural incidents, including aggression, violence, absconding and self-injury.
• Ensuring restrictive interventions are only used when necessary, proportionate and appropriately authorised.
• Monitoring staff practice and addressing unsafe or inconsistent practice.
• Supporting staff supervision, development and competency.
• Completing and reviewing handovers, care records and incident reports.
• Supporting safeguarding, DoLS and least restrictive practice.
• Working closely with managers, clinical teams and other professionals.

Skills

Staff leadership

De-escalation

Crisis management

Incident reporting

Safeguarding & DoLS

Team supervision

Risk assessment

Behavioral support

Education

Level 3 Health & Social Care qualification

Job description

Pharmacyupdate is seeking an experienced Deputy Manager to lead and support care teams delivering high-acuity services for individuals with complex needs. You will oversee staffing mix (3:1, 4:1, 5:1), ensure safety, risk management and high-quality care plans, while guiding staff through challenging behaviour and safeguarding processes.

You will lead with confidence, make safe decisions under pressure, and collaborate with clinical teams to uphold best practices and compliant documentation.