Lead Cycle Technician: Repairs, Safety & Customer Guidance

Frasers Group; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Commission-based bonuses

Group rewards & recognition

Development courses & qualifications

40% in-store uniform discount

20% discount across Frasers Group

Discounted gym membership

Ride-To-Work Scheme

Job summary

Evans Cycles in the United Kingdom is seeking a Supervisor Cycle Technician to be at the heart of our workshop, delivering high-quality repairs, servicing and safety checks that keep riders confident. You will apply technical expertise, a commitment to quality, and clear customer advice in every repair.

Join the team within the Frasers Group, with access to development opportunities, strong benefits, staff discounts, and a pathway to grow your cycling career while working evenings and weekends

Qualifications

• Experience repairing a wide range of bike types and components.
• Workshop experience as a mechanic/technician desirable.
• Strong knowledge of bicycle brands, models, and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with great customer service skills.
• Able to work independently and collaboratively within a team.
• Physically able to stand and lift bikes as needed.
• Flexible to work evenings and weekends in line with store hours.

Responsibilities

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
• Performing safety inspections to highlight and resolve potential issues.
• Maintaining high standards of quality control so every repair meets safety and service expectations.
• Organising the workshop, managing spare parts, tools, and stock efficiently.
• Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Skills

Bike mechanics

Workshop experience

Brand knowledge

Detail-oriented

Customer service

Team player

Physically able

Evenings & weekends

Job description

Evans Cycles in the United Kingdom is seeking a Supervisor Cycle Technician to be at the heart of our workshop, delivering high-quality repairs, servicing and safety checks that keep riders confident. You will apply technical expertise, a commitment to quality, and clear customer advice in every repair.

Join the team within the Frasers Group, with access to development opportunities, strong benefits, staff discounts, and a pathway to grow your cycling career while working evenings and weekends