Lead Conversion & Student Recruitment Specialist

UK Management College Ltd; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave (including bank).

Professional development opportunities

Career progression opportunities

Supportive and collaborative working环境

Job summary

UK Management College is seeking a Lead Conversion Officer to join the Marketing & Student Recruitment team. You will own the lead journey from enquiry to application, providing timely, professional support across channels to maximise conversion.

The role is office-based in Openshaw, 37.5 hours per week, Monday to Friday, 9:00am–5:00pm, reporting to the Marketing / Student Recruitment Manager. Experience in CRM and education recruitment is desirable.

Qualifications

• Experience in sales, customer service, recruitment, admissions or similar customer-facing roles.
• Experience handling telephone enquiries and outbound calls.
• Experience using HubSpot or other CRM/lead management systems.
• Strong communication and interpersonal skills.
• Ability to build rapport and establish trust quickly.
• Strong organisation and follow-up skills.
• Experience working towards targets and measurable outcomes.
• Attention to detail and record-keeping.

Responsibilities

• Manage prospective student leads from initial enquiry through to application and, where applicable, enrolment.
• Respond promptly to new enquiries and conduct outbound calls to prospective students.
• Understand prospective students' interests, circumstances, career ambitions, and educational goals.
• Provide clear information regarding UKMC programmes, entry requirements, funding options, study modes, and the application process.
• Build rapport and trust with prospective students while promoting UKMC benefits.
• Guide prospective students through the application process and required documentation.
• Maintain regular follow-up with prospective students throughout the recruitment journey.
• Re-engage prospective students who have become inactive or have not completed their application.
• Work towards agreed lead, application, and enrolment targets.
• Maintain consistent communication via phone, email, WhatsApp and other channels.
• Support lead nurturing campaigns for different audiences and intakes.
• Follow up on leads generated through marketing campaigns, events and outreach.
• Maintain up-to-date records within HubSpot and other CRM systems.
• Produce accurate records and reports to support recruitment and conversion.

Skills

Lead conversion

CRM

Customer service

Telephone enquiries

Communication

Target-driven

Tools

HubSpot

CRM systems

Job description

UK Management College is seeking a Lead Conversion Officer to join the Marketing & Student Recruitment team. You will own the lead journey from enquiry to application, providing timely, professional support across channels to maximise conversion.

The role is office-based in Openshaw, 37.5 hours per week, Monday to Friday, 9:00am–5:00pm, reporting to the Marketing / Student Recruitment Manager. Experience in CRM and education recruitment is desirable.