Lead Contract Support & Financial Operations

BGIS UK & Europe; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

BGIS is seeking a Lead Contract Support in Central London to provide essential operational and administrative support across engineering and facilities contracts. You will oversee day-to-day queries, manage workflows, and produce financial reports to ensure timely invoicing and compliant documentation.

Key responsibilities include handling work orders, billing, WIP monitoring, and maintaining subcontractor records while coaching the team to deliver excellent customer service in a fast-paced

Qualifications

• Experience in a Contract Support, Helpdesk, or FM administrative role.
• Good understanding of financial processes, WIP, and reporting.
• Familiarity with work order systems and purchase order processes.
• Strong communication and organisation skills.
• Proficient in Microsoft Office.

Responsibilities

• Act as the first point of escalation for day-to-day queries from the BGIS team and clients.
• Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
• Produce financial and statistical reports for the contract portfolio.
• Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
• Manage monthly billing processes and ensure accurate completion of all paperwork.
• Monitor and manage Work In Progress (WIP) to support timely invoicing.
• Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
• Maintain accurate and compliant client documentation and subcontractor records.
• Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
• Process supplier and subcontractor invoices, resolving queries where needed.
• Support and coach your team to deliver excellent customer service at all times.
• Take ownership of assigned tasks through to completion.

Skills

Contract Support

Helpdesk

FM administration

MS Office

Communication

Tools

Microsoft Office

Excel

Word

Outlook

Job description

BGIS is seeking a Lead Contract Support in Central London to provide essential operational and administrative support across engineering and facilities contracts. You will oversee day-to-day queries, manage workflows, and produce financial reports to ensure timely invoicing and compliant documentation.

Key responsibilities include handling work orders, billing, WIP monitoring, and maintaining subcontractor records while coaching the team to deliver excellent customer service in a fast-paced