Senior Contract & Operations Leader

BGIS UK & Europe; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

BGIS is seeking a Contract Manager to lead the governance of a key contract at The Crown Estate, St James. You will drive leadership, risk management, and the development of the contract to meet financial and operational commitments, while maintaining high client satisfaction and safety standards.

You will collaborate with the Helpdesk and senior managers, oversee PPM and audits, and ensure robust reporting and procurement processes across sites.

Responsibilities

• Responsible for the H&S of the sites and engineers.
• Work closely with the Contract Support to ensure service levels are maintained to a consistently high level.
• Provide leadership and ensure the planned development of the contract to meet and exceed commitments.
• Support the Helpdesk in achieving high levels of customer satisfaction.
• Ensure client satisfaction levels remain high, guiding the contract’s development and expansion.
• Meet with clients to establish communication lines and attend monthly client meetings where required.
• Ensure the contract meets healthy and safety working conditions.
• Communicate and implement business policies and processes within the contract.
• Provide weekly flash reports for each contract to the client and internal managers as appropriate.
• Oversee PPM planning schedules and ensure PPM is conducted per manufacturer guidelines and HVCA SFG20.
• Manage risk, people development, and ensure staffing with competent teams and succession planning.
• Take full ownership of P&L, debt, and WIP, and manage procurement of materials and services.
• Conduct monthly site reviews and audits, including site audits per contract per annum.

Job description

BGIS is seeking a Contract Manager to lead the governance of a key contract at The Crown Estate, St James. You will drive leadership, risk management, and the development of the contract to meet financial and operational commitments, while maintaining high client satisfaction and safety standards.

You will collaborate with the Helpdesk and senior managers, oversee PPM and audits, and ensure robust reporting and procurement processes across sites.