Lead Contract Support

JLL; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

JLL in London is seeking a Lead Contract Support to oversee end-to-end contract administration and compliance for Work Dynamics accounts. You will coordinate between clients, vendors, and internal teams to ensure accurate financial processing, compliant documentation, and timely service delivery.

The role requires strong MS Office skills, experience with contract management platforms, and a proactive approach to stakeholder engagement.

Qualifications

• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook).
• Experience with client management systems and contract management platforms.
• Strong attention to detail with ability to maintain accurate records and trackers.

Responsibilities

• Contract & Compliance Management: review paperwork, build quotes, manage trackers, and invoicing cadences.
• Financial Coordination: chase invoices and monitor contract financial performance.
• Stakeholder Communication: maintain emails and liaise with engineers, customers and vendors.
• Process Excellence: drive right-first-time delivery and close work orders.
• Team Leadership & Development: support coaching and KPI delivery.

Skills

MS Office

Client management systems

Contract management platforms

Tools

MS Office Suite

Contract management platforms

Client management systems

Job description

About JLL

Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations, enhance workplace experiences, and drive value for our clients across their property portfolios.

About The Role

The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You'll coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.

Key Responsibilities

Contract & Compliance Management

Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works. Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off. Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS. Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions. Raise and manage annual purchase orders at contract year commencement.

Financial Coordination

Process reactive and remedial PPM purchase order uplifts as required. Chase vendors for outstanding invoices and ensure timely payment processing. Monitor contract financial performance and maintain accurate financial documentation.

Stakeholder Communication

Manage contract inbox by responding to emails and actioning requests promptly. Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs. Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations. Update client systems compliantly and maintain comprehensive work order records.

Process Excellence

Work with a right-first-time philosophy aligned with JLL policies and procedures. Take ownership of work orders from initiation through resolution. Proactively monitor, chase, and close all assigned work. Handle and elevate complaints appropriately within company processes. Identify inefficiencies and elevate concerns while working within authority limits.

Team Leadership & Development

Act as role model when upskilling new team members. Complete 121 documentation and deliver against agreed KPIs. Participate in coaching sessions to enhance performance. Maintain confidentiality of sensitive information.

Essential Qualifications & Experience

Technical Skills

Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Experience working with client management systems and contract management platforms. Strong attention to detail with ability to maintain accurate records and trackers.

Professional Competencies

Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels. Proven ability to multitask, prioritize workload, and make effective decisions quickly. Adaptable and flexible approach to changing work requirements and priorities. Ability to remain calm and control emotions when handling conflict or challenging situations. Experience in contract administration, facilities management, or professional services environment preferred.

Behavioral Attributes

Proactive problem-solver who takes ownership and drives resolution. Strong organizational skills with ability to work independently. Commitment to continuous improvement and professional development. Team player who collaborates effectively across functions.