Lead Casino Operations & Guest Experience

Rank Group; Liverpool; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Rank Group in Liverpool is seeking a Casino Manager to lead the smooth running of all gaming activity across the venue, creating a safe, professional and engaging environment tailored to each guest. You will understand what players want and ensure their experience not only meets expectations but stands out, keeping standards high and the atmosphere welcoming.

This role operates in a 24/7 casino environment requiring flexibility to work night shifts and weekends, with a focus on responsible play

Qualifications

• Strong UK casino management experience with a broad understanding of slots, tables and performance drivers.
• Holds a valid Personal Management Licence (PML).
• Understands player expectations and delivers a safe, engaging experience.
• Keeps the gaming floor running smoothly and efficiently.
• Clear, open and consistent leadership and engagement with teams.
• Comfortable working in a changing environment.
• Promotes and supports responsible play.
• Builds supportive, high-performing teams.

Responsibilities

• Lead the smooth running of all gaming activity across the venue.
• Create a safe, professional and engaging environment for guests.
• Ensure the gaming floor runs efficiently and guests have a great time.

Skills

Casino Expertise

PML Licence

Customer Focus

Operational Delivery

Communication

Adaptability

Safer Gambling

Inclusive Leadership

Job description

Rank Group in Liverpool is seeking a Casino Manager to lead the smooth running of all gaming activity across the venue, creating a safe, professional and engaging environment tailored to each guest. You will understand what players want and ensure their experience not only meets expectations but stands out, keeping standards high and the atmosphere welcoming.

This role operates in a 24/7 casino environment requiring flexibility to work night shifts and weekends, with a focus on responsible play