Lead, Business Operations - Payward Services

Payward; United Kingdom; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Payward, Inc. through Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system.

As Lead, Business Operations, you’ll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you’ll scale: launch readiness, cadence, reporting, and strategic projects with leadership.

Qualifications

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house payments/fintech/crypto.
• Proven track record of owning end-to-end processes and driving them to done.
• Experience with AI tools, automation, or no-code solutions.
• Excellent cross-functional communication across teams.
• Strong data mindset with attention to detail.
• Self-starter who creates roadmaps where none exist.

Responsabilités

• Run the business cadence and leadership updates; track performance metrics.
• Automate manual work across the business with AI and integrations.
• Improve partner launches with Solutions, Product, and Compliance to shorten time to go-live.
• Bring new products and acquired businesses onto the operating rhythm.
• Lead strategic, cross-functional projects critical to PWS success.
• Own end-to-end launch processes and ensure consistent execution.

Connaissances

BizOps

RevOps

Strategy

Payments/Fintech

Cross-functional communication

Data-driven

Self-starter

Description du poste

The teamPayward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.

As a Lead, Business Operations, you’ll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you’ll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You’ll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance, and the outcomes are yours. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.

The opportunity

Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing

• Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
• Improve how partners launch, working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects that don’t fit neatly into a single team but are critical to PWS’s success

What you bring

4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company. Consulting experience is welcome alongside in-house work, not instead of it

• A track record of owning a process end to end and driving it to done: you’ve taken something messy, built the system, and kept it running without anyone chasing you
• Range: you’re as comfortable building a launch plan as you are automating a workflow, and you enjoy switching between them
• A builder’s instinct: you’ve used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn’t exist

Nice to haves

Background in payments, card programs, or crypto infrastructure