Lead, Business Operations - Payward Services

Academic Key; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

Payward Services, part of the Kraken group, is seeking a Lead, Business Operations to run the operating rhythm, planning, reviews, and leadership updates. You will automate manual work with AI, tighten partner launch processes, and coordinate across Sales, Finance, Product, Engineering, Legal, and Compliance to scale the business.

The role requires ownership mindset, strong communication, and the ability to drive strategic projects that span multiple teams to achieve faster go-lives and

Qualifications

• 4+ years in BizOps, RevOps, Strategy, or similar roles in fintech or crypto.
• Experience owning end-to-end processes and driving them to completion.
• Ability to automate manual work using AI or no-code tools.

Responsibilities

• Act as operating partner to leadership: manage cadence, planning, reviews, and leadership updates.
• Automate manual work across the business with AI and integrations.
• Improve partner launch processes and build a repeatable launch framework.
• Lead cross-functional strategic projects critical to PWS success.

Skills

BizOps

RevOps

Strategy

Payments / fintech experience

AI automation

No-code automation

Cross-functional communication

Data-driven

Tools

AI tools

Automation scripts

Reporting dashboards

Job description

Lead, Business Operations - Payward Services

Kraken · United Kingdom

Abroad United Kingdom Full Time

Building the Future of Open Finance Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. The team Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers. As a Lead, Business Operations, you'll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you'll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You'll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance, and the outcomes are yours. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked. The opportunity Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing Automate manual work across the business with AI and integrations, from partner launch checklists to reporting Improve how partners launch, working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live Bring new products and acquired businesses onto the PWS operating rhythm Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success

What you bring

• 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company.
• Consulting experience is welcome alongside in-house work, not instead of it.
• A track record of owning a process end to end and driving it to done: you've taken something messy, built the system, and kept it running without anyone chasing you.
• Range: you're as comfortable building a launch plan as you are automating a workflow, and you enjoy switching between them.
• A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else.
• Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from.
• Comfort with data and rigorous attention to detail.
• Self-starter who creates the roadmap when one doesn't exist.

Nice to haves

• Background in payments, card programs, or crypto infrastructure.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.