Lead Application Support Analyst

Sanderson Recruitment Plc; Poole; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading not-for-profit organization is seeking a Lead Application Support Analyst to enhance their Microsoft Dynamics AX system. This fully remote role involves managing support for existing applications while leading a small team. Ideal candidates will have strong technical skills in Microsoft Dynamics AX, T-SQL, and experience with enterprise applications. The position offers a unique opportunity to contribute to a major transformation project while ensuring seamless integration and operation of business applications.

Qualifications

• In-depth knowledge of Microsoft Dynamics AX and enterprise applications.
• Experience leading a small team and managing third-party relationships.

Responsibilities

• Provide second line support for Microsoft Dynamics AX and ISV modules.
• Conduct root cause analysis and implement preventive measures.
• Manage third-party contractual relationships.

Skills

Microsoft Dynamics AX

T-SQL

Team Leadership

Troubleshooting

Tools

SharePoint 2013

D365 CRM

DocuSign

Job description

Job Title: Lead Application Support Analyst

Location: Fully Remote

24 Month Fixed Term Contract

Are you an experienced Microsoft Dynamics AX specialist looking for your next challenge? If so, this could be the ideal opportunity for you. My client, a not-for-profit charitable business with an excellent reputation, is about to undergo a major transformation programme to update their Legacy Microsoft Dynamics AX estate and are looking to recruit a Lead Application Support Analyst to join their business applications team.

The role will cover business as usual support for their existing Microsoft Dynamics AX estate while the current team focuses on the project delivery of the new estate. They are looking for people with a strong technical background with Microsoft Dynamics AX, strong Scripting experience with T-SQL and any exposure to X would also be an advantage. Experience of leading and managing a small team is also desirable.

Key responsibilities

• Provide second line support for core Microsoft Dynamics AX and ISV modules, business systems integrations and custom applications.
• Coordinate suppliers and internal teams to resolve issues requiring third-line support.
• Conduct root cause analysis, resolve and implement preventive measures to address data, application code and user generated system issues.
• Obtain, understand, translate and document solution requirements to achieve required outcomes.
• Identify and mitigate cross-functional impacts in the design of solutions using in-depth functional knowledge of core AX processes across the Finance, Supply Chain and Human Resources modules.
• Assess, design, and apply configuration or mass data changes, functional test and coordinate SMEs during UAT to ensure solution changes meet the specified objectives.
• Document specifications for development where requirement cannot be delivered through application configuration.
• Assist with deployment system updates, patches, and upgrades, ensuring minimal disruption to business operations.
• Work closely with IT, and other departments to ensure seamless integration and operation of AX.
• Administer business applications to maintain user access, security, integrity and system performance.
• Monitor application batch and integration processes and resolve processing or data flow issues.
• Manage knowledge transfer to other team members to ensure there are no single points of failure in application understanding or support capability.
• Manage third party contractual relationships.
• Maintain excellent communication channels and ensure effective delivery, always to the best advantage of the business.

Skills and Experience required

• In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including AX 2012.
• AX experience relating to a number of different AX modules eg F&O, HR, Production, Supply Chain, Procurement, Manufacturing, Asset Management.
• Experience of writing Transact-SQL queries and a good understanding of the AX Dynamics architecture.
• SharePoint 2013 and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG (desirable).
• Proven experience of leading a small team from a people management and mentoring perspective.
• Working with and an understanding of 3rd Party Application Integrations/Interfaces and 3rd Party suppliers.
• Proven significant experience with troubleshooting methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.

For more information or to apply please send a copy of your CV to (see below)

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.