Lead, Academic Operations & Student Support

New York University; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

28 days annual leave

USS pension scheme

Private medical insurance (optional)

Job summary

NYU London is seeking a senior leader to oversee Academic Office Operations, Scheduling, and Accessibility initiatives. The role focuses on leading a team of administrators, ensuring UKVI attendance compliance, and delivering exceptional student and faculty support across campus.

Key responsibilities include streamlining workflows, coordinating with international partners, and guiding policy alignment with NYU goals.

Qualifications

• Degree-level qualification.
• +5 years' experience of university or study abroad academic administration.
• +5 years' experience leading and managing a team.
• Understanding and empathy with needs of international students.
• Knowledge of the US Higher Education system.
• Ability to gather and report information clearly and concisely.
• Strong organisational ability.
• Excellent written and oral communication skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Manage Academic Office Operations for 700+ students and 100+ faculty.
• Oversee scheduling, policy implementation, and compliance with UKVI requirements.
• Lead and develop Administrators and Coordinators to deliver high-quality service.
• Coordinate accessibility and inclusive culture initiatives with the Moses Center.
• Oversee budgeting, invoicing, and cross-department collaboration for academic activities.
• Support faculty with scheduling, exams, and course related administrative tasks.
• Represent Academic Affairs in cross-departmental meetings and liaise with global partners.

Skills

Leadership

University administration

Project management

Stakeholder management

Microsoft Office

Public speaking

Attention to detail

Education

Degree-level qualification

Tools

Microsoft Office Suite

Job description

NYU London is seeking a senior leader to oversee Academic Office Operations, Scheduling, and Accessibility initiatives. The role focuses on leading a team of administrators, ensuring UKVI attendance compliance, and delivering exceptional student and faculty support across campus.

Key responsibilities include streamlining workflows, coordinating with international partners, and guiding policy alignment with NYU goals.