Lead, 24/7 Complaint Investigation Shift

Abbott; Witney; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Defined contribution pension scheme

Share ownership scheme

Private healthcare

Life assurance

Flexible benefits scheme

Job summary

Abbott in Witney, Oxfordshire, is seeking a Shift Manager to lead the Complaint Investigation Team on a 4-on, 4-off rotation from 10:00 to 22:00 as part of a 24/7 operation.

You will coach team leads, manage shift performance against quality, compliance and productivity targets, and act as the escalation point for complex issues. Use data to drive improvements and build strong stakeholder relationships. A competitive benefits package is included.

Qualifications

• Proven leadership experience in a regulated manufacturing or healthcare setting.
• Strong communication, problem-solving and decision-making abilities.

Responsibilities

• Lead, coach and develop Team Leads to build a high-performing, accountable team culture.
• Oversee shift operations to meet quality, compliance, productivity and business targets.
• Provide leadership and act as escalation point for complex operational, technical and people issues.
• Use performance data to drive continuous improvement and efficiency.
• Build strong stakeholder relationships and ensure regulatory and audit requirements are met.

Skills

Leadership

Regulated environment

Communication

Data analysis

Problem solving

Multitasking

Job description

Abbott in Witney, Oxfordshire, is seeking a Shift Manager to lead the Complaint Investigation Team on a 4-on, 4-off rotation from 10:00 to 22:00 as part of a 24/7 operation.

You will coach team leads, manage shift performance against quality, compliance and productivity targets, and act as the escalation point for complex issues. Use data to drive improvements and build strong stakeholder relationships. A competitive benefits package is included.