Product Returns Shift Manager

Abbott Laboratories; Witney; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Share ownership

Private healthcare

Life assurance

Flexible benefits

Job summary

Abbott Laboratories in Witney, UK is seeking a Shift Manager for its Complaint Investigation Team. The role supports 24/7 operations, leading a team of Team Leads and coordinating on quality, compliance and productivity targets.

You will use performance data to drive improvements, manage complex issues, and build strong stakeholder relationships. The job sits within a regulated environment of medical devices and healthcare products.

Qualifications

• Proven leadership experience with developing people and teams.
• Experience in regulated environments (medical devices, pharma, healthcare, etc.).
• Strong communication and problem-solving skills.
• Ability to use performance metrics to drive improvements.
• Knowledge of quality systems and compliance requirements.

Responsibilities

• Lead and develop Team Leads to foster high-performing culture.
• Oversee shift operations meeting quality, compliance and productivity targets.
• Serve as escalation point for complex issues.
• Use data to drive continuous improvement and efficiency.
• Maintain strong stakeholder relationships ensuring audits are met.

Skills

Leadership experience

Regulated environment experience

Communication skills

Problem-solving

Data-driven decision making

Quality systems knowledge

Job description

Job Description

Abbott's Diabetes Care business designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings.

Our product portfolio includes FreeStyle Libre, a system that is revolutionising how people with diabetes around the world monitor their glucose levels.

We are passionate about doing work that improves the quality of people's lives.

Our Complaint Investigation teams play a critical role in supporting this mission, ensuring product feedback and customer complaints are investigated thoroughly, compliantly and efficiently while maintaining the highest standards of quality and customer experience. The team provides valuable insights that help drive product improvements, support regulatory compliance, and ensure we continue to meet the needs of millions of customers worldwide.

We currently have an exciting opportunity for a Shift Manager to join our Complaint Investigation Team based in Witney, Oxfordshire. This role follows a 4 on, 4 off rotation, working 10:00am to 10:00pm, and forms part of the leadership structure supporting our 24/7 Complaint Investigation operation.

Responsibilities

• Lead, coach and develop Team Leads, creating a high-performing, accountable and engaged team culture.
• Oversee shift operations, ensuring delivery against quality, compliance, productivity and business targets.
• Provide leadership and act as the main escalation point for complex operational, technical and people issues.
• Use performance data to drive continuous improvement and improve efficiency.
• Build strong stakeholder relationships and ensure regulatory, quality and audit requirements are met.

Qualifications

• Proven leadership experience with a passion for developing people and building high-performing teams.
• Experience working within a regulated environment such as medical devices, pharmaceuticals, healthcare, food manufacturing, automotive, or a similar industry.
• Strong communication, problem-solving and decision-making skills.
• Experience using performance metrics and data to drive operational improvements and informed decision making.
• Knowledge of quality systems, compliance requirements and continuous improvement methodologies.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Benefits

• defined contribution pension scheme
• share ownership scheme
• private healthcare
• life assurance
• a flexible benefits scheme

Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, bee keeping, yoga and more!

Additional Information

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Quality Assurance DIVISION: CHMN Office of the Chairman LOCATION: United Kingdom > Witney : Range Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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