Product Returns Team Lead

Abbott; Witney; On-site; GBP 40,000 - 50,000; Full time

Job summary

Abbott seeks an experienced leader to head the Product Returns Investigation team in Witney. You will lead Complaint Investigators, ensuring thorough investigations, quality, and regulatory compliance in a fast-paced environment.

Working Mon-Fri, 8am-4pm, you will drive continuous improvement, engage stakeholders, and develop people and processes within Abbott's Diabetes Care division.

Qualifications

• Experience leading and developing teams in a regulated environment.
• Knowledge of QMS, GMP or GLP in highly regulated industries.
• Strong communication and stakeholder engagement skills.
• Ability to drive continuous improvement and problem solving.

Responsibilities

• Lead, coach and develop a team of Complaint Investigators.
• Coordinate investigations to meet timescales and accuracy.
• Allocate workloads and guide day-to-day team operations.
• Monitor performance metrics and drive efficiency improvements.
• Provide technical guidance and root cause analysis support.
• Ensure compliance with quality standards and regulatory requirements.

Skills

Team Leadership

Quality Management

Regulatory Compliance

Data Analysis

Cross-functional Collaboration

Job description

Our Product Returns Investigation teams play a critical role in supporting this mission, ensuring product feedback and customer complaints are investigated thoroughly, compliantly and efficiently while maintaining the highest standards of quality and customer experience. The team provides valuable insights that help drive product improvements, support regulatory compliance, and ensure we continue to meet the needs of millions of customers worldwide., This position operates on a Monday to Friday pattern, working 8am to 4pm, providing day to day leadership and support to our Product Returns Technicians.,

• Lead, coach and develop a team of Complaint Investigators, fostering a culture of accountability, engagement and continuous improvement.
• Manage and coordinate complaint investigations, ensuring they are completed accurately, consistently and within agreed timescales.
• Support day-to-day team operations, allocating workloads and providing direction to deliver business and departmental objectives.
• Monitor performance metrics and use data-driven insights to improve efficiency and quality
• Provide technical and operational guidance, supporting problem solving, root cause analysis and team development.
• Ensure compliance with internal quality standards and regulatory requirements while collaborating with stakeholders to drive continuous improvement and readiness for new products.Experience working within a regulated environment and Quality Management System (QMS), with knowledge of GMP, GLP or other highly regulated industries
• Previous leadership experience, or the demonstrated ability to lead and influence others within a team environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience of problem solving and driving continuous improvement activities.
• Strong organisational skills and the ability to balance multiple priorities in a fast-paced environment.
• A proactive, customer-focused approach and a passion for developing both people and processes. Abbott's Diabetes Care business designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includes FreeStyle Libre, a system that is revolutionising how people with diabetes around the world monitor their glucose levels. We are passionate about doing work that improves the quality of people's lives. As you'd expect from an innovative global healthcare company, we offer an excellent starting salary and a competitive range of benefits including a defined contribution pension scheme, share ownership scheme, private healthcare, life assurance, and a flexible benefits scheme. Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, bee keeping, yoga and more! We're looking for an experienced leader who is passionate about developing people, driving operational excellence, and creating an environment where teams can thrive. If you're ready to take the next step in your leadership career and help shape the future of our global Complaint Investigation operation, we'd love to hear from you.