Complaint Investigation Shift Lead - 4-on/4-off, QA Focus

Abbott Laboratories; Witney; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Share ownership

Private healthcare

Life assurance

Flexible benefits

Job summary

Abbott Laboratories in Witney, UK is seeking a Shift Manager for its Complaint Investigation Team. The role supports 24/7 operations, leading a team of Team Leads and coordinating on quality, compliance and productivity targets.

You will use performance data to drive improvements, manage complex issues, and build strong stakeholder relationships. The job sits within a regulated environment of medical devices and healthcare products.

Qualifications

• Proven leadership experience with developing people and teams.
• Experience in regulated environments (medical devices, pharma, healthcare, etc.).
• Strong communication and problem-solving skills.
• Ability to use performance metrics to drive improvements.
• Knowledge of quality systems and compliance requirements.

Responsibilities

• Lead and develop Team Leads to foster high-performing culture.
• Oversee shift operations meeting quality, compliance and productivity targets.
• Serve as escalation point for complex issues.
• Use data to drive continuous improvement and efficiency.
• Maintain strong stakeholder relationships ensuring audits are met.

Skills

Leadership experience

Regulated environment experience

Communication skills

Problem-solving

Data-driven decision making

Quality systems knowledge

Job description

Abbott Laboratories in Witney, UK is seeking a Shift Manager for its Complaint Investigation Team. The role supports 24/7 operations, leading a team of Team Leads and coordinating on quality, compliance and productivity targets.

You will use performance data to drive improvements, manage complex issues, and build strong stakeholder relationships. The job sits within a regulated environment of medical devices and healthcare products.