Laundry Valet Attendant

The Dorchester; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts on hotel services

Pension Scheme

Seasonal Ticket Loan

Eye Care Vouchers

Training & Development

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester London is seeking a Laundry Valet Attendant to take pride in guest garment care from collection to delivery, following care instructions to ensure the best experience. You'll contribute to a seamless service, with attention to detail in pressing, packing, and quality checks, while assisting with room moves and flexible shifts.

Training will be provided to cover laundry processes; join our award-winning learning academy and grow your skills in a renowned luxury hotel environment in

Qualifications

• Attention to detail when handling clothes to keep them neat and in good condition.
• Ability to work well with others in a team.
• Strong time management to complete tasks on schedule.
• Organisational skills to track and return laundry items to guests on time.
• Basic knowledge of laundry processes; training provided.

Responsibilities

• Handle guest garments from collection to delivery, following care instructions.
• Ensure seamless service with attention to detail in pressing, packing, quality checking, and room moves.
• Fulfill special requests and manage setups or storage for guest rooms as needed.

Skills

Attention to detail

Teamwork

Time management

Organisational skills

Basic laundry knowledge

Job description

Join us as aLaundry Valet Attendant at The Dorchester Hotel, recognised
as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and
‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually
strive to build and nurture a culture where inclusiveness is part of our DNA,
reflected in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as Laundry Valet Attendant, you start a
unique opportunity to become celebrated as the very best in your field. You'll
learn not only from your fellow Legends, but also through our award-winning
learning academy, so that you can achieve the highest standards of craft,
service, and leadership and become a legend in your own story.

What you'll do

As Laundry Valet Attendant, you'll love
what you do and take pride in taking care of our guests:

• You will be responsible of guest garments
  from collection to delivery including processing the garments following care
  instruction to ensure our guests receive nothing but the best experience.
• You will be responsible for seamless service,
  attention to detail, pressing, packing and unpacking, quality checking of garments,
  room moves and being flexible during the shift. This will include washing face
  clothes, rags for Housekeeping and employee uniforms.
• Sometimes our guests have special requests; this
  involves special set-ups for guest rooms, storage items to be delivered or to
  be placed back after guest has left the hotel. Most of these requests are
  fulfilled by our Laundry Valet.

The items shared are the essence of a day in the life of a Laundry
Valet Attendant, but we’ll make sure you are provided with specifics on how
we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Monday to
  Sunday: 07:00 - 23:00

What you’ll bring

Essential Skills and Experience

• Attention to detail: You need to be careful when
  handling clothes to make sure everything is neat, clean, and in good condition.
• Teamwork: You will work with other staff
  members, so it's important to help each other and work well together.
• Time management: You need to keep track of time
  and make sure tasks are completed on time.
• Organisational skills: You should be able to keep
  different types of laundry items in the right place and return them to guests
  on time.
• Basic knowledge of laundry
  processes:
  Training will be provided, but you should understand the basics of cleaning
  clothes (washing, ironing, folding).

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.
• Discounts with ourhotels, and benefit from discounts at various high street and online
  shops
• Employee Perks: Enrol
  from day 1 into the Royal London Private Pension scheme (we contribute 8%
  towards your pension); Benefit from seasonal ticket loan, rental deposit
  scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.
• Social Events:
  Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a
  £1000 bonus when you recommend a friend.
• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are
committed to creating an inclusive environment for all employees and
applicants. If you need us to do anything to support you during the recruitment
process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email [e-mail] so that
we can discuss how we can support you through this process.

Laundry Valet Attendant London, United Kingdom