Laundry Attendant

HSH Group / The Peninsula Hong Kong; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charge

Employee benefits

Job summary

The Peninsula London is seeking a Laundry Attendant who will report to the Wardrobe supervisor within the laundry department. You will support hotel linen, guest, residents, and colleagues’ laundry and liaise with internal and external providers to ensure high standards of service.

Embrace the opportunity to work in a luxury flagship property in London, with market-leading remuneration, service charge, and attractive benefits, while joining a renowned team dedicated to exceptional guest

Qualifications

• Experience with high-quality fabric/linen handling and laundering processes.
• Commitment to delivering luxury hotel service with strong communication.
• Ability to stay organized, manage time effectively and work under pressure.

Responsibilities

• Coordinate linen, guest, and staff laundry with internal and external providers, ensuring timely and accurate orders.
• Provide dry-cleaning and occasional pressing services with careful follow-up on quality and defects.
• Maintain machine cleanliness and optimal wash/dry cycles; inform management of fabric issues.

Skills

Laundry operations

Quality luxury service

Communication skills

Time management

Flexible / adaptable

Night shift

Job description

The Peninsula London is pleased to announce that we are seeking aLaundry Attendant that will report to the Wardrobe supervisor within the laundry department. This position will support the laundry operations with hotel linen, guest, residents, and colleagues’ laundry, and follow up both internally and with external providers.We aim to ensure that all people feel like they belong and can have the ultimate experience, and service with a personalized and attentive dedicated team to look after them. Offering a high level of laundry services at The Peninsula London will only add to the level of high-quality services we offer our colleagues and guests that they can then attribute to being synonymous with our brand.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Coordinate hotel linen, guest, and staff laundry with internal and external laundry service providers, with proper, follow-up on all job orders pertaining to process, quality, discrepancies, and defects.
• Provide dry-cleaning services and at times pressing services, on all internal and external laundry services, with timely follow-up, with an aim to deliver ambitious standards of service in all areas.
• Keep control of the right wash cycles along with dry cleaning programs. Advise mid-management of any challenges regarding fabric discoloration, feel, quality and errors while handling the guest/staff laundry. Assist in always maintaining a clean laundry. Assist with machine cleaning prior to the end of each shift.

General requirements

• Laundry operations including high-quality fabric/linen experience.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.