Landside Receptionist & Customer Experience Lead

The Manchester Airports Group; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible pension plan (up to 8%)

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual GP service

Job summary

The Manchester Airports Group (MAG) is hiring a landside receptionist to welcome customers, check in and assist across Meet & Greet, Valet Reception and Control Room areas. You will record vehicle and journey details, monitor systems, escalate faults and support a safe, efficient customer journey at London Stansted and MAG sites.

Successful candidates will act as a first point of contact for customers and colleagues, manage check-in/out processes, capture vehicle details, monitor CCTV and

Responsibilities

• Act as a first point of contact for customers and colleagues, providing support across all parking products and using mobile and desktop check-in/check-out systems accurately.

Job description

The Manchester Airports Group (MAG) is hiring a landside receptionist to welcome customers, check in and assist across Meet & Greet, Valet Reception and Control Room areas. You will record vehicle and journey details, monitor systems, escalate faults and support a safe, efficient customer journey at London Stansted and MAG sites.

Successful candidates will act as a first point of contact for customers and colleagues, manage check-in/out processes, capture vehicle details, monitor CCTV and