Airport Retail Operations Leader - Passenger Experience

Manchester Airports Group (MAG); Manchester; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

Volunteering days

VirtualGP

Care Concierge service

Job summary

Manchester Airports Group (MAG) is seeking a Retail Operations Manager based on-site at Manchester Airport. You will oversee MAG’s retail and commercial partners, drive an excellent passenger experience, and ensure high retail standards and operational efficiency across Food & Beverage, Essential & Specialist Retail and Hospitality.

You will build strong relationships with partners, monitor KPIs, manage performance, and lead the team through seasonal demand, infrastructure changes and continuous

Qualifications

• Proven stakeholder and retail partner relationship management experience.
• Commercial awareness and experience managing KPIs and performance.
• Ability to work under pressure in a fast-paced environment.
• Strong leadership and cross-functional working skills.
• Experience with customer experience audits or mystery shopping.

Responsibilities

• Support management of MAG's retail and commercial partners.
• Drive passenger experience, revenue and high retail standards.
• Plan for seasonal changes and passenger demand.
• Lead cross-functional teams and maintain product availability.

Skills

Organisational skills

Communication

Problem-solving

Stakeholder management

Retail partnerships

Commercial awareness

KPIs management

Data analysis

Leadership

IT literacy

Cross-functional collaboration

Job description

Manchester Airports Group (MAG) is seeking a Retail Operations Manager based on-site at Manchester Airport. You will oversee MAG’s retail and commercial partners, drive an excellent passenger experience, and ensure high retail standards and operational efficiency across Food & Beverage, Essential & Specialist Retail and Hospitality.

You will build strong relationships with partners, monitor KPIs, manage performance, and lead the team through seasonal demand, infrastructure changes and continuous