Marshall

MAG (Airports Group); Mill End, Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible and generous pension up to 8%

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free VirtualGP service

Job summary

MAG (Airports Group) at London Stansted Airport is seeking a proactive Marshall for the Meet & Greet yard to direct passengers and guide drivers, providing clear information for onward journeys.

You will welcome customers and work flexibly across all car park operations, including monitoring barriers and supporting a smooth, safe experience.

Candidates should have strong verbal and numerical skills, IT confidence, and a collaborative, customer-focused approach.

Qualifications

• Strong verbal and numerical skills.
• Good organisational skills and ability to manage multiple tasks.
• Confident using IT systems.
• Collaborative approach and ability to work in a team.
• Ability to work under pressure in a fast-paced environment.
• Effective problem-solving skills.
• Previous experience in a customer service role.

Responsibilities

• Monitor entry and exit barriers in the Meet & Greet yard and report issues through the appropriate channels.
• Operate the car park barrier system at VCC when required.
• Provide customers with lane information cards and clear directional instructions.
• Assist and direct Meet & Greet customers to support a smooth and satisfactory experience.
• Conduct yard patrols as required to maintain smooth operational flow.
• Provide a first-line response to VCC barrier failures to help resolve issues.
• Undertake duties relating to the smooth running of car park operations.

Skills

Verbal communication

Numerical ability

Organisational skills

Team player

Pressure handling

Problem solving

Customer service

Job description

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Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do.We'recommitted to protecting the environment and supporting our local communities.Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.You’llalso have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to8%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge rangeof company discounts
• 2 volunteering days per year
• FreeVirtualGP service,available24 hours a day, 7 days a week
• Care Concierge service

The role

As a Marshall you will ensure the smooth operation of the Meet & Greet yard by directing passengers into the correct lanes, guiding drivers to parking retrieval lanes and providing clear information to support safe and efficient onward journeys.

You will welcome customers to the Meet & Greet area and work flexibly across all aspects of car park operations.

Your key responsibilities will include:

• Monitor automatic entry and exit barriers in the Meet & Greet yard and report any issues through the appropriate channels.
• Operate the car park barrier system at VCC when required.
• Provide customers with lane information cards and clear directional instructions.
• Assist and direct Meet & Greet customers to support a smooth and satisfactory experience.
• Conduct yard patrols as required to maintain smooth operational flow.
• Provide a first-line response to VCC barrier failures to help resolve issues.
• Undertake duties relating to the smooth running of car park operations.

What will make you successful in the role?

• Strong verbal and numerical skills.
• Good organisational skills and the ability to manage multiple tasks effectively.
• Confidence using IT systems.
• A collaborative approach and the ability to work effectively as part of a team.
• The ability to work under pressure in a fast-paced environment.
• Effective problem-solving skills.
• Previous experience in a customer service role.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.