Landlord Liaison Officer

Hatched Recruitment Group; Bournemouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Parking available

Home visits may involve stairs and steps

Travel required

Home visits may involve stairs

Job summary

A recruitment agency is seeking a Landlord Liaison Officer in Bournemouth to support individuals in accessing and sustaining private rented sector accommodation. The role involves managing tenancy deposit loans, maintaining landlord relationships, and providing legal compliance and record-keeping. Candidates should possess effective communication and problem-solving skills, experience in customer service, and proficiency in Microsoft Office. This is a temporary, full-time position with hybrid work arrangements.

Qualifications

• Competent in effectively communicating, negotiating, and solving problems.
• Experience in customer service, housing, or related fields preferred.
• Fluent in English, with the ability to work independently.

Responsibilities

• Manage tenancy deposit loans and bond schemes.
• Maintain relationships with private landlords.
• Assess accommodation suitability and provide tenancy support.
• Ensure compliance with legal requirements.
• Maintain accurate records for service development.

Skills

Effective communication

Negotiation

Problem-solving

Customer service

Fluent in English

Microsoft Office

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

Hatched Recruitment Group provided pay range

This range is provided by Hatched Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hatched Recruitment Group

We are looking for a Landlord Liaison Officer to support people in housing need to access and sustain private rented sector accommodation. You will act as a key contact for landlords, provide tenancy advice, administer financial assistance schemes, and help secure sustainable tenancies.

Key Responsibilities

• Manage tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
• Maintain relationships with private landlords and key stakeholders
• Assess accommodation suitability and provide tenancy support
• Ensure compliance with legal, data protection, and financial requirements
• Maintain accurate records and contribute to policy and service development

Requirements

• Effective communication, negotiation, and problem-solving skills
• Fluent in English, able to work independently
• Experience in customer service, housing, or related fields
• Competent in Microsoft Office

Additional Information

• Full-time, 37 hours per week
• Hybrid working – minimum 3 days in office
• Parking available (subject to charge)
• Travel required (public transport or valid UK driving licence)
• Home visits may involve stairs and steps

Seniority Level

Associate

Employment Type

Temporary

Job Function

Public Relations and Customer Service

Industries

Government Administration, Government Relations Services, and Housing Programs