Landlord First Officer (12 months fixed term)

Nuneaton & Bedworth Borough Council; Nuneaton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is looking for a proactive Landlord First Officer to join the Landlord Solutions Team. You will build and maintain strong relationships with private sector landlords and letting agents to improve access to private rented housing and support sustainable tenancies.

You should have experience in public service or housing, plus a Level 2 English and Maths qualification, and be confident in delivering customer-focused housing solutions for residents in need.

Qualifications

• Experience working with private landlords and letting agents.
• Understanding of homelessness legislation and private rented sector pathways.
• Ability to work independently within set guidelines.

Responsibilities

• Develop and maintain strong relationships with private sector landlords and letting agents.
• Support delivery of housing solutions by increasing access to private rented accommodation.
• Help ensure successful, sustainable tenancies for customers.

Skills

Landlord engagement

Customer care

Public service experience

Communication

Education

Level 2 English and Maths

Job description

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a Landlord First Officer to join our Landlord Solutions Team.

As a Landlord First Officer, you will play a key role in developing and maintaining strong relationships with private sector landlords and letting agents. You will support the delivery of housing solutions by increasing access to private rented accommodation and helping to ensure successful, sustainable tenancies for our customers.

This is an exciting opportunity to join a proactive and forward-thinking team. We are looking for someone who is dynamic, adaptable, and motivated to deliver an excellent landlord engagement service that improves access to private rented housing for those in need.

The successful candidate will have:

• A Level 2 qualification in English and Maths (or equivalent).
• Recent and relevant experience of working directly with members of the public, with a strong understanding of customer care.
• Experience working within a relevant public service or housing-related environment.
• Knowledge of homelessness legislation and private rented sector legislation, particularly the Private Rented Sector Pathways.
• The ability to work independently, using initiative while following set guidelines.
• Awareness of key issues within the social and private rented housing sector.
• Confidence in making informed decisions and taking responsibility, with the ability to challenge existing practices and generate new ideas and solutions.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including

• flexible working
• Local Government Pension Scheme
• generous holiday allowance
• childcare vouchers

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

For any informal enquiries please contact Katie Senior

Email - [e-mail]

Phone - 02476 376300