Landlord Services Manager M241

Charnwood Borough Council; Loughborough; On-site; GBP 30,000 - 42,000; Part time

Benefits offered by this job

Agile working

Generous annual leave 35.5–40.5 days

Free parking

LGPS

Disability Confident Employer

Staff wellbeing groups

Job summary

Charnwood Borough Council is seeking a part-time, job-share Landlord Services Manager to lead housing management for tenants and leaseholders across Charnwood. Reporting to the Head of Landlord Services, you will manage senior officers and a Business Support Unit, driving performance, financial accountability and excellent customer care.

The post involves achieving the Council’s regulatory targets (C2 to C1) and delivering high standards of service.

Qualifications

• Experience delivering housing management services to tenants and leaseholders.
• Ability to lead and develop teams to deliver high-quality housing services.
• Strong focus on customer care and financial accountability.

Responsibilities

• Lead the Landlord Services team to deliver housing management services.
• Manage Principal Officers for Tenancy & Income, Older Persons Services, and Customer Engagement.
• Drive forward plans to achieve regulatory grading goals (C2 to C1).
• Represent the service to stakeholders and ensure performance and governance.

Skills

Team leadership

Stakeholder engagement

Customer service

Budget/financial accountability

Job description

We’re offering an exciting opportunity to join our housing leadership team in a part-time, job-share role. If you’re passionate about delivering high-quality housing services and want to make a meaningful impact this could be the perfect fit.

As Landlord Services Manager, you’ll play a key role in shaping and delivering housing management services that meet the needs of tenants and leaseholders across Charnwood. Reporting to the Head of Landlord Services, you’ll lead a team of dedicated professionals and ensure services are delivered to the highest standards of performance, financial accountability, and customer care.

You will manage the Principal Officer - Tenancy and Income Management, Principal Officer - Older Persons Services and Customer Engagement, and our Business Support Unit. The Council has recently received a regulatory grading of C2, and you will be instrumental in driving forward our plans to achieve C1.

For further information regarding this post please contact Peter Oliver, Director of Housing and Wellbeing at [e-mail]

The benefits of working with us:

• Agile working for many roles

• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays

• Most services are closed over Christmas

• Opportunities for professional development linked to many roles

• Access to the Local Government Pension Scheme

• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

No agencies please.