Lab Reporting & Customer Success Coordinator

Health Partners Group Ltd; Epping Forest; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme up to 6%

Life assurance

25 days annual leave + bank holidays

Birthday day off (non-contractual)

Discounted gym membership

Cycle to work scheme

Health cashback plan

Job summary

Health Partners are seeking a detail-oriented Reporting Officer to join our laboratory team based in Waltham Abbey. You will release analytical results to customers, issue reports, and respond to queries while ensuring ISO and safety compliance.

The role requires strong data analysis, excellent communication, and proficiency with LIMS. You will collaborate with the Technical Manager and QA to maintain accuracy, turnaround times, and high-quality client service.

Qualifications

• Experience in an administrative role with strong organisational skills.
• Experience in analysing and interpreting data with a high level of accuracy.
• Excellent written and verbal communication skills with the ability to convey technical information clearly to stakeholders.
• Experience providing high-quality customer service.
• Ability to prioritise tasks, meet deadlines and deliver results.

Responsibilities

• Timely release of accurate analytical results to customers.
• Accurate issuing of reports in relation with declaration of declared medications based on internally agreed protocols.
• Delivering technical verbal and written communications with the Technical Manager.
• Excellent working knowledge of LIMS and its functionality regarding result report and sample tracking.
• Providing accurate responses to customer queries including sample tracking and assessment using LIMS.
• To act as a central point of contact for general enquiries from customers regarding laboratory results or process, providing accurate and timely responses.
• Ability to deliver to turnaround times in accordance with SLA.
• Responsible for raising non-conformances, planned deviations, changes, risks and improvements as required.
• Ensure accurate and efficient Reporting of analytical results to customers.
• Manage, and respond in a timely fashion to, customer queries.
• In conjunction with QA and Regulatory Affairs Manager, ensure all work complies with ISO standards in testing and quality control.
• Be familiar with and comply with Health and Safety procedures.
• Adhere to company policies and manuals.
• Adhere to all policy, regulatory, customer and standard requirements relating to quality and information security.
• Ensure commitment to impartiality and confidentiality, integrity and accessibility of information.
• Participate in Team Meetings and contribute to laboratory functions.
• Work with the team to drive the laboratory forward through continuous improvement.

Skills

Administrative experience

Data analysis

Communication skills

Customer service

Time management

Tools

LIMS

Job description

Health Partners are seeking a detail-oriented Reporting Officer to join our laboratory team based in Waltham Abbey. You will release analytical results to customers, issue reports, and respond to queries while ensuring ISO and safety compliance.

The role requires strong data analysis, excellent communication, and proficiency with LIMS. You will collaborate with the Technical Manager and QA to maintain accuracy, turnaround times, and high-quality client service.