Proficiency Testing Reporting Coordinator

LGC Group; Bury; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

LGC Standards, based in the United Kingdom, is seeking a Reporting Coordinator to produce accurate reports and provide excellent customer support across proficiency testing schemes. You will work hybrid, coordinating reporting activities, validating data and assisting with system improvements across Reporting, Customer Services and Technical teams.

You will input data, generate reports, and respond to customer queries by phone or email, ensuring deadlines are met and service quality remains high.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Written & verbal communication

Data handling

Independent & collaborative work

Tools

Microsoft Office

Excel

Job description

LGC Standards, based in the United Kingdom, is seeking a Reporting Coordinator to produce accurate reports and provide excellent customer support across proficiency testing schemes. You will work hybrid, coordinating reporting activities, validating data and assisting with system improvements across Reporting, Customer Services and Technical teams.

You will input data, generate reports, and respond to customer queries by phone or email, ensuring deadlines are met and service quality remains high.