Reporting Coordinator

LGC Group; Bury; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

LGC Standards, based in the United Kingdom, is seeking a Reporting Coordinator to produce accurate reports and provide excellent customer support across proficiency testing schemes. You will work hybrid, coordinating reporting activities, validating data and assisting with system improvements across Reporting, Customer Services and Technical teams.

You will input data, generate reports, and respond to customer queries by phone or email, ensuring deadlines are met and service quality remains high.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Written & verbal communication

Data handling

Independent & collaborative work

Tools

Microsoft Office

Excel

Job description

At LGC Standards, we work with organisations around the world to help ensure that laboratory testing is accurate, reliable and trusted.

When food is tested for contaminants, medicines are developed, water quality is checked or products are assessed for safety, laboratories need confidence that their results are correct. We provide the tools, programmes and expertise that help make this possible, supporting customers in more than 120 countries worldwide.

We're seeking a Reporting Coordinator to join our team and help deliver accurate reports and excellent customer support to organisations that rely on our services every day.

This is an excellent opportunity for someone with strong organisational skills, attention to detail and a customer-focused attitude who enjoys working with data, systems and problem-solving.

Working with colleagues across Reporting, Customer Services and Technical teams, you'll help ensure participants receive accurate results, high-quality reports and excellent service throughout their proficiency testing journey.

What you'll be doing

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Essential

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Ability to work independently and collaboratively within a team.
• A proactive and customer-focused approach.

Nice to have

• Experience in administration, data processing, customer service or reporting roles.
• Experience working in a regulated, quality-focused or technical environment.
• Strong Excel skills.
• Experience supporting business systems or customer-facing platforms.
• Experience identifying and implementing process improvements.

Why join us?

• Hybrid working with 2-3 days per week onsite in Bury.
• Develop transferable skills in reporting, customer support, data administration and systems.
• Gain exposure to quality-focused processes and technical operations.
• Build experience that could lead to future opportunities in operations, customer service, reporting, quality or project-based roles.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.

For more information about us, please visit our website www.lgcstandards.com