Flexible Lab Reporting & Customer Liaison Specialist

Health Partners Group; Epping Forest; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Annual leave

Birthday day off

Gym membership discount

Cycle to work

Health cashback

Job summary

Health Partners, Matrix Diagnostics in Waltham Abbey, is seeking a detail-oriented Reporting Officer to join our laboratory team. You will be responsible for the timely release of analytical results to customers and for accurate report issuance in accordance with internal protocols.

You will manage customer queries with professional communication, coordinate with the Technical Manager, and ensure compliance with ISO 17025/14001/27001/9001 and health & safety standards while driving improvements

Qualifications

• Experience in an administrative role with strong organisational skills.
• Experience in analysing and interpreting data with high accuracy.
• Excellent written and verbal communication with technical information for stakeholders.
• Experience providing high-quality customer service.
• Proven ability to prioritise tasks and meet deadlines.

Responsibilities

• Timely release of accurate analytical results to customers.
• Issue reports and track samples using laboratory systems.
• Respond to customer queries accurately and promptly.
• Ensure compliance with ISO and health and safety standards.
• Collaborate with teams to improve laboratory processes.

Skills

Administrative skills

Data analysis

Customer service

Communication

Multitasking

Attention to detail

Organisational skills

Tools

LIMS

Laboratory reporting systems

Job description

Health Partners, Matrix Diagnostics in Waltham Abbey, is seeking a detail-oriented Reporting Officer to join our laboratory team. You will be responsible for the timely release of analytical results to customers and for accurate report issuance in accordance with internal protocols.

You will manage customer queries with professional communication, coordinate with the Technical Manager, and ensure compliance with ISO 17025/14001/27001/9001 and health & safety standards while driving improvements