Reporting Officer

Health Partners Group; Epping Forest; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Annual leave

Birthday day off

Gym membership discount

Cycle to work

Health cashback

Job summary

Health Partners, Matrix Diagnostics in Waltham Abbey, is seeking a detail-oriented Reporting Officer to join our laboratory team. You will be responsible for the timely release of analytical results to customers and for accurate report issuance in accordance with internal protocols.

You will manage customer queries with professional communication, coordinate with the Technical Manager, and ensure compliance with ISO 17025/14001/27001/9001 and health & safety standards while driving improvements

Qualifications

• Experience in an administrative role with strong organisational skills.
• Experience in analysing and interpreting data with high accuracy.
• Excellent written and verbal communication with technical information for stakeholders.
• Experience providing high-quality customer service.
• Proven ability to prioritise tasks and meet deadlines.

Responsibilities

• Timely release of accurate analytical results to customers.
• Issue reports and track samples using laboratory systems.
• Respond to customer queries accurately and promptly.
• Ensure compliance with ISO and health and safety standards.
• Collaborate with teams to improve laboratory processes.

Skills

Administrative skills

Data analysis

Customer service

Communication

Multitasking

Attention to detail

Organisational skills

Tools

LIMS

Laboratory reporting systems

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF JOB: JOB7367

Role Outline

We are seeking a detail-oriented and efficient Reporting Officer to join our laboratory team based in Waltham Abbey. This role involves the accurate and timely reporting of analytical results to customers, as well as managing and responding to customer queries efficiently and professionally. You will act as a central point of contact for customers, ensuring excellent communication and service delivery while adhering to strict quality and regulatory standards.

Working closely with various teams across the organisation, you will ensure the seamless flow of information and results. Key responsibilities include issuing reports, tracking and assessing samples using laboratory systems, addressing customer enquiries, and maintaining strict adherence to health and safety protocols.

If you are committed to delivering excellent service, possess strong technical communication skills, and thrive in a fast-paced, regulated environment, this role offers an exciting opportunity to contribute to our mission.

What you'll be doing

• Timely release of accurate analytical results to customers.
• Accurate issuing of reports in relation with declaration of declared medications based on internally agreed protocols.
• Delivering technical verbal and written communications in conjunction with the Technical Manager.
• Excellent working knowledge of LIMS and its functionality regarding result report and sample tracking.
• Providing accurate responses to customer queries including sample tracking and assessment using LIMS.
• To act as a central point of contact for general enquiries from customers regarding laboratory results or process, providing accurate and timely responses.
• Ability to deliver to turnaround times in accordance with SLA.
• Responsible for raising non-conformances, planned deviations, changes, risks and improvements as required.
• Ensure accurate and efficient Reporting of analytical results to customers.
• Manage, and respond in a timely fashion to, customer queries.
• In conjunction with the Company's Quality Assurance and Regulatory Affairs Manager, ensure that all work is performed in accordance with ISO 17025, ISO 14001, ISO 27001 and ISO 9001 requirements in testing and quality control.
• Be familiar with and comply with all relevant Health and Safety procedures to ensure safety of all staff.
• Adhere to company policies and business systems manuals.
• Adhere to all policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.
• Ensure commitment to impartiality and confidentiality, integrity and accessibility of information.
• Participate in Team Meetings and take an active interest in the functions of the laboratory.
• Work with the team to drive the laboratory forward through continuous improvement.

What we are looking for

• Experience in an administrative role, with strong organisational skills and the ability to manage multiple tasks efficiently.
• Experience in analysing and interpreting data, with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to deliver technical information clearly and professionally to both internal and external stakeholders.
• Experience providing high-quality customer service.
• Proven ability to prioritise tasks, meet deadlines, and deliver results within timeframes.

Location

Matrix Diagnostics, Waltham Abbey

Hours

37.5 hours per week, Monday to Friday between 8am and 6pm

Salary

£28,000 per annum

Company Benefits

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.

Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.