Lab Informatics Support Engineer - Remote Tech & Analytics

Agilent Technologies; Cheadle; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Outstanding company culture

Career development opportunities

Competitive compensation and benefits

Private health care

Company pension scheme

Work-Life-Balance programs

Job summary

Agilent Technologies in Manchester/Cheadle (UK) seeks a Technical Support Engineer to troubleshoot and resolve software issues on client/server and standalone PCs, with occasional site visits for installations and service.

You will join a team of engineers providing remote diagnostic support, dealing with instrument control software and data analysis, while maintaining a strong focus on customer satisfaction and service quality.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science with demonstratable IT/software skills.
• Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage.
• Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment.

Responsibilities

• Provide high level reactive and proactive technical services on Agilent’s software products.
• Be part of a team of 15 remote technical engineers based in Cheadle head office.
• Troubleshoot software, hardware and applications to resolve issues and optimize system uptime.

Skills

Remote troubleshooting

Analytical techniques

Customer service

Communication skills

IT/software skills

Education

Bachelor/Master/PhD in Chemistry or Life Science

Tools

OpenLab

ChemStation

Job description

Agilent Technologies in Manchester/Cheadle (UK) seeks a Technical Support Engineer to troubleshoot and resolve software issues on client/server and standalone PCs, with occasional site visits for installations and service.

You will join a team of engineers providing remote diagnostic support, dealing with instrument control software and data analysis, while maintaining a strong focus on customer satisfaction and service quality.