La Mer Selfridges Assistant Business Manager FT (37.5hrs)

Estée Lauder Companies; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global luxury beauty brand in London is seeking an Assistant Business Manager to support the Counter Manager and lead a team of Skin Care Experts. The ideal candidate will have proven retail experience, team management skills, and a passion for delivering exceptional customer service. This role offers a competitive salary and the opportunity to grow within the luxury retail beauty industry.

Benefits

Competitive industry salary

Qualifications

• Proven retail experience at Supervisor or above level, preferably within beauty or skin care.
• Experience in team management with skills in leadership, communication, motivation, and performance evaluation.
• The ability to provide inspirational, authentic, and personalized customer service.

Responsibilities

• Support the Counter Manager in leading, coaching, and developing the Skin Care Experts team.
• Accountability for executing business plans to recruit and retain customers.
• Lead impactful in-store events and ensure a high-performing team.

Skills

Retail experience

Team management skills

Customer service management

Leadership skills

Communication skills

Job description

La Mer Selfridges Assistant Business Manager FT (37.5hrs)

La Mer’s prestige skin care journey began when Dr. Max Huber suffered burns in a lab accident and was inspired to create his own destiny. Aerospace Physicist by day, star-gazer and dreamer by night, he hoped to unlock the legendary revitalizing powers of the sea he held so dear. 6,000 experiments and 12 years of searching led to the epiphany of a lifetime – a fermentation process that transformed sea kelp and other pure ingredients into Miracle Broth™. This renewing elixir at the heart of Crème de la Mer would finally transform the look of his skin.

We are seeking an inspirational and energetic Counter Manager Lead to play a leading role in the success of the team by supporting the Counter Manager to lead, coach and develop our team of Skin Care Experts to achieve sales, client service and operational targets. You will have partial accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter looking for a progressive career within the Luxury Retail Beauty Industry, then this could be the perfect role for you.

Compensation and Benefits

Competitive industry salary

Qualifications

• Proven retail experience at Supervisor or above level, preferably within beauty or skin care
• Experience in team management with skills in leadership, communication, motivation and performance evaluation
• The ability to provide inspirational, authentic and personalized customer service
• A drive to achieve sales and customer service targets
• Experience of creating and executing in-store events
• An approachable and friendly personality
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview