L2 Support Engineer

BrickRed Systems; Reading; Presencial; GBP 40.000 - 55.000; Jornada completa

Descripción de la vacante

BrickRed Systems is seeking an experienced L2 Support Engineer to provide second-line application and technical support for enterprise applications in Reading. You will investigate complex incidents, troubleshoot issues, and drive root-cause analysis to ensure timely resolutions.

The role requires strong skills in C#/.NET, SQL Server, REST APIs, and Azure, plus ITIL processes and ticketing tools. You will collaborate with cross‑functional teams to maintain system health and support releases.

Formación

• 4–7 years of experience in application or production support.
• Strong troubleshooting and debugging skills in complex systems.
• Good understanding of C#/.NET applications and architecture.
• Experience with SQL Server and writing basic to intermediate queries.
• Familiarity with REST APIs and web services.
• Knowledge of Azure cloud and monitoring tools.
• Experience with ITIL incident, problem and change management.
• Experience supporting enterprise-scale applications.
• Familiarity with CI/CD and application deployment.
• Experience in regulated or UK public sector environments.

Responsabilidades

• Provide second-line technical and application support for enterprise applications.
• Investigate and resolve application incidents escalated by L1 support teams.
• Perform detailed troubleshooting, log analysis, and root cause investigation.
• Identify recurring issues and recommend permanent fixes to improve application stability.
• Monitor application health, performance, and availability.
• Work with development, infrastructure, and L3 teams to resolve complex technical issues.
• Analyse application errors, database issues, and API-related failures.
• Support application releases, deployments, patches, and maintenance activities.
• Manage incidents and service requests in accordance with agreed SLAs.
• Maintain technical documentation, troubleshooting guides, and knowledge articles.
• Participate in problem management and continuous service improvement initiatives.

Conocimientos

C#/.NET

SQL Server

REST APIs

Azure

ITIL processes

Jira/ServiceNow

Application logs & performance

UK public sector experience

Herramientas

ServiceNow

Jira

Descripción del empleo

We are looking for an experienced L2 Support Engineer to provide second-line application and technical support for enterprise applications. The candidate will be responsible for investigating complex incidents, troubleshooting application issues, identifying root causes, and ensuring timely resolution of technical problems.

The ideal candidate should have hands‑on experience in application support, strong troubleshooting skills, and a good understanding of C#/.NET applications, databases, and cloud environments.

Key Responsibilities

• Provide second-line technical and application support for enterprise applications.
• Investigate and resolve application incidents escalated by L1 support teams.
• Perform detailed troubleshooting, log analysis, and root cause investigation.
• Identify recurring issues and recommend permanent fixes to improve application stability.
• Monitor application health, performance, and availability.
• Work with development, infrastructure, and L3 teams to resolve complex technical issues.
• Analyse application errors, database issues, and API‑related failures.
• Support application releases, deployments, patches, and maintenance activities.
• Manage incidents and service requests in accordance with agreed SLAs.
• Maintain technical documentation, troubleshooting guides, and knowledge articles.
• Participate in problem management and continuous service improvement initiatives.

Required Skills & Experience

• 4–7 years of experience in application or production support.
• Good understanding of C#/.NET applications and application architecture.
• Strong troubleshooting and debugging skills.
• Working knowledge of SQL Server, including writing basic to intermediate SQL queries.
• Understanding of REST APIs, web services, and application integrations.
• Experience with application logs, monitoring, and performance troubleshooting.
• Basic working knowledge of Microsoft Azure.
• Familiarity with ITIL processes, particularly incident, problem, and change management.
• Experience using service management or ticketing tools such as ServiceNow or Jira.
• Strong analytical, communication, and problem‑solving skill.
• Exposure to Azure monitoring and application performance tools.
• Experience supporting enterprise‑scale applications.
• Familiarity with CI/CD processes and application deployment.
• Experience working in regulated or UK public sector environments.

Security Clearance Requirement

Security clearance is a project‑specific requirement and may be required depending on the nature of the client engagement. Candidates may be required to obtain or hold valid UK Security Clearance (SC) for specific projects, subject to client and project requirements.

ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next‑generation technology consulting and workforce solutions, specializing in delivering high‑quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high‑impact global initiatives while advancing their careers.