L1 IT Service Desk Specialist — 24/7 Support

Wipro; Belfast City District; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and professional development

Exposure to a broad range of tech

Opportunities to develop within IT

Collaborative and inclusive culture

Job summary

Wipro is seeking an L1 Service Desk Administrator to join our IT support team. You will be the first point of contact for end-users, responding to requests, troubleshooting issues and ensuring incidents are tracked and progressed promptly.

The role operates in a fast-paced 24/7 environment, with opportunities to develop in IT support and gain exposure to a broad range of technologies and processes.

Qualifications

• Proficient with Windows, macOS or Linux and standard workplace apps.
• Strong understanding of basic networking (IP, DNS, VPN, Wi‑Fi).
• Experience with IT ticketing systems (ServiceNow, Jira, Zendesk).
• Good problem-solving and multitasking abilities.
• Clear written and verbal communication with a customer focus.

Responsibilities

• Serve as first point of contact for IT queries via calls, chats, emails and tickets.
• Log, categorize, prioritise and monitor incidents in the service management tool.
• Provide first‑level support for hardware, software, network, app and password issues.
• Escalate unresolved incidents to L2/L3 with proper documentation.

Skills

Windows/macOS/Linux

Networking fundamentals

Ticketing systems (ServiceNow/Jira/Zen

Education

Bachelor's in Computer Science/IT

Tools

ServiceNow

Jira

Zendesk

Job description

Wipro is seeking an L1 Service Desk Administrator to join our IT support team. You will be the first point of contact for end-users, responding to requests, troubleshooting issues and ensuring incidents are tracked and progressed promptly.

The role operates in a fast-paced 24/7 environment, with opportunities to develop in IT support and gain exposure to a broad range of technologies and processes.