L&D Partner

TN United Kingdom; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking an L&D Partner to create and implement training strategies across their UK sites. This hands-on role involves developing leadership talent, designing engaging training materials, and fostering strong relationships with operations teams. The successful candidate will thrive in a dynamic environment, showcasing their expertise in training cycles and delivering impactful sessions. With a commitment to professional development and a vibrant company culture, this position offers an exciting opportunity to contribute to the growth of a leading fast-casual restaurant group.

Benefits

Competitive salary and benefits package

Professional development opportunities

25 days holiday + bank holidays

100% discount on food

Company phone and laptop

Pension contribution

Perkbox membership

Exciting staff social events

Qualifications

• Proven track record in identifying training needs and creating high-quality programs.
• Strong experience in delivering impactful and engaging training sessions.

Responsibilities

• Identify training requirements and build relationships with managers.
• Design and deliver tailored training materials and workshops.
• Manage apprenticeship programs and ensure compliance training.

Skills

Identifying training needs

Creating training materials

Delivering training sessions

Communication skills

Leadership development

Agile working

Relationship building

Passion for hospitality

Job description

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L&D Partner
Field Based UK
Salary up to £50K

The L&D Partner at Tortilla will be accountable for creating and implementing agreed training strategies across our UK sites. Playing a key role in our L&D team, you will be responsible for the training and development of our leadership talent in our regions. You will work to build and sustain strong relationships, partnering with our Operations team and managers, helping them to deliver and achieve their goals.

This is a full-time, field-based position that will require a high level of travel throughout the UK, including spending time in our support centre in London. If you thrive in a hands-on role, and are passionate about learning and development, we encourage you to apply.

Responsibilities

• Identify training and development requirements by establishing and maintaining strong relationships with Regional Operations Managers and General Managers.
• Design, create and deliver tailored material and training, ensuring workshops and sessions are engaging and interactive.
• Produce training materials for in-house training needs.
• Take ownership for setting up and managing our buddy trainers, who will deliver inductions for our new team members.
• Set our managers up for success allowing them to conduct their own training with their new hires, special events, new product, and menu launches, product upselling and driving sales through great service.
• Monitor compliance training through regular reporting, followed up with action plans to ensure 100% completion.
• Work closely with the Head of L&D to collaborate and manage our existing apprenticeship programme, developing and supporting apprentices throughout their learning journey.
• Manage relationships with Centres of Excellence trainers to ensure the consistent delivery of our manager-in-training (MIT) programme.

Skills, Experience, and Behaviours

• Proven track record of identifying needs, creating, and designing high quality programmes, materials and workshops.
• Strong experience in delivering engaging, impactful, and accessible training.
• Ability to work in an agile environment where you can respond flexibly and efficiently to stakeholder/business requirements.
• A background in leadership development – supporting career pathways at management and head office levels.
• Excellent communication skills – the ability to build rapport and adapt style accordingly.
• Passion and interest for food, service, and the hospitality industry.
• Flexible to travel across the UK.

To succeed in this position the successful candidate will need to demonstrate experience of most aspects of a training cycle, have a track record in designing from scratch, as well as delivering training from different aspects of a career path and be confident with both hands on on-job coaching and running group training sessions.

The ideal candidate will be a proven, ‘hands on’ trainer, with skills and experience of designing and delivering a range of training materials and methods of training delivery.

Benefits

• Competitive salary and benefits package
• Professional development and growth opportunities
• 25 days holiday + bank holidays– 33 in total!
• 100% discount on food at Tortilla& Chilango
• Company Phone + Laptop
• Pension contribution
• Perkbox membership (access to 1000s of discounts & wellbeing programme)
• An exciting staff socials diary of events ranging from summer socials, our annual conference, and famous Christmas parties and much more in between!

The Brand

Founded in October 2007, Tortilla is the UK’s largest fast-casual Mexican restaurant group, offering a high-quality, affordable, and freshly prepared California-style Mexican menu.

Tortilla was founded by Brandon and Jen Stephens after they identified a gap in the UK market for a high-quality, fun, and affordable fast-casual Mexican restaurant that was reminiscent of the taquerias of their native San Francisco—the self-proclaimed burrito capital of the world. We are committed to maintaining the authenticity of our ingredients and preparation methods - we do not have a single freezer on site!

Following a period of impressive growth, we operate a multichannel order strategy that enables customers to enjoy our fast, filling, fresh food across dine in, self-serve, take away, click & collect and delivery. This is supported by more than 65 Tortilla restaurants across the UK, 10 sites in Dubai and Saudi Arabia, cloud kitchen estate and partnerships with leading delivery platforms.

Tortilla has ambition to grow with exciting growth plans in Europe through company owned and franchise models.