L&D Manager

Salt Digital Recruitment; Greater Manchester; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a forward-thinking organization as a Learning & Development Manager, where you will lead impactful training initiatives in a dynamic call centre environment. This role offers the opportunity to design and deliver training programs that align with business goals while fostering a culture of performance improvement and employee development. With a focus on coaching and mentoring, you will inspire your team to exceed KPIs and enhance customer satisfaction. Enjoy the autonomy to innovate and make a tangible impact on the organization’s culture and performance, all while progressing in your career within a collaborative and inclusive team.

Benefits

Career progression opportunities

Autonomy to innovate

Collaborative team culture

Strong focus on employee development

Qualifications

• Proven experience in L&D within a call centre environment.
• Expertise in training design, delivery, and evaluation methodologies.

Responsibilities

• Designing and delivering training programs aligned with business goals.
• Leading onboarding and skills development across the call centre.

Skills

Leadership Skills

Stakeholder Management

Training Design

Coaching

Performance Improvement

Education

Degree in Human Resources or related field

Tools

Learning Management Systems (LMS)

E-learning Resources

Job description

Are you a dynamic, people-first leader passionate about performance and coaching in a high-paced call centre environment? Do you have a knack for designing impactful training programs and developing teams to exceed KPIs and customer satisfaction?

We are a leading recruitment partner working with a high-growth, customer-centric organisation to identify a Learning & Development Manager to lead L&D strategy within their busy contact centre operations.

The Role:

As the L&D Call Centre Manager, you will be responsible for:

• Designing and delivering training programs that align with business goals and compliance standards.

• Leading onboarding, skills development, and leadership training across the call centre.

• Driving performance improvement initiatives through coaching, feedback, and quality assurance insights.

• Partnering with operations, HR, and senior leadership to shape the employee learning journey.

• Managing a small team of trainers/coaches and overseeing LMS tools and e-learning resources.

About You:

• Proven experience in L&D within a call centre/contact centre environment (essential).

• Strong leadership and stakeholder management skills.

• Expertise in training design, delivery, and evaluation methodologies.

• Comfortable working in fast-paced, metrics-driven environments.

• Ability to inspire and develop others – a true coach and mentor at heart.

What’s in It for You?

• Join a forward-thinking organisation with a strong focus on employee development.

• Autonomy to innovate and make a tangible impact on performance and culture.

• Clear path for career progression in a growing business.

• Collaborative, inclusive team culture with strong values.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2505-353242

Salary: £40000.00 - £45000.00 per annum

Salary per: annum

Job Duration:

Job Start Date: ASAP

Job Industries: Pre-Sales & Post-Sales Jobs

Job Locations: Greater Manchester

Job Types: Permanent

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