KPI Co-ordinator

Speedy Hire Plc.; St Helens; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

26 days holiday

Life assurance

Pension scheme

On-site canteen facilities

Brand discounts

Résumé du poste

Speedy Hire Plc. is seeking a KPI Co-ordinator to support high-priority desks by implementing, tracking, and reporting KPIs across teams. The role focuses on ensuring KPI data is accurate for internal reviews and external audits.

You will consolidate KPI information into clear reports, engage with Account Managers, and drive process improvements to enhance customer experience and operational efficiency.

Qualifications

• Ability to implement and manage KPIs across teams.
• Consolidate KPI data into clear reports for internal and external reviews.
• Produce accurate monthly KPI reports to support audits.

Responsabilités

• Assist teams with KPI implementation and tracking.
• Monitor progression against development objectives and keep KPIs updated.
• Consolidate KPIs into concise reports for stakeholders.

Connaissances

KPI management

Data analysis

Reporting

Communication

Stakeholder management

Outils

Microsoft Excel

Description du poste

Hours: Monday to Friday - 07:30am to 17:00pm - 37.5 Hours

Location: Newton-le-willows, Haydock

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Details

Speedy Services are looking for an experienced KPI Co-ordinator to assist one of our busiest and highest-priority desks.

What You'll Need

To Be Successful In This Role, You'll Have

• The ability to assist teams with the implementation and management of their KPIs.
• The ability to monitor each team member’s progression against their development objectives and ensure KPIs are regularly updated.
• The ability to consolidate and synthesise all KPIs into clear, concise reports for internal and external review.
• Experience producing accurate monthly KPI reports to support internal and external audits.
• The confidence to challenge colleagues regarding KPI errors and conduct full investigations where required.
• A proactive approach to driving business improvement.
• Excellent communication skills, with the ability to communicate effectively with teams and Account Managers.
• The ability to build and maintain strong relationships with internal and external departments and colleagues.
• The ability to understand and interpret data and use it to produce commercial and customer review documents.
• Strong team ethics and a collaborative approach.
• A willingness to innovate and participate in projects that drive process improvement and enhance the customer experience.
• Experience using Microsoft Excel.
• The ability to build strong relationships with other business units aligned to the direct customer experience, including the depot network and suppliers.
• Excellent organisational skills, with a high level of accuracy and attention to detail.

What We Offer

We provide all the training and support you need to succeed. Our dedicated product and systems training teams will help you develop the knowledge and skills required for the role, while our commitment to internal development creates genuine opportunities for career progression.

Benefits Include

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• On-site canteen facilities
• 95% discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop – discounts and offers across a wide range of retailers
• Green Commute Initiative – cycle to work scheme
• PAM Employee Assistance Programme (EAP), offering free and confidential support for wellbeing, legal and financial matters

At Speedy, we're committed to putting our People First and creating an environment where everyone can thrive and develop their career.

Please note that Speedy reserves the right to close vacancies early if a high volume of applications is received. We therefore encourage early applications.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can perform at their best.

All applicants must have the right to work in the UK before commencing employment.