Knowledge Content Architect

Ayvens; West of England; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Job summary

Ayvens is seeking a Knowledge Manager to lead the capture and maintenance of knowledge across processes and theories. You will manage a Knowledge Management System, ensuring on-brand knowledge is created and governed, and collaborate with stakeholders to deliver knowledge that supports employees and customers across channels.

You will implement best practices, develop knowledge standards, and act as a subject matter expert in knowledge governance, working closely with Learning & Development and

Qualifications

• Experience in knowledge management roles or similar.
• Experience with knowledge capture, governance and knowledge style/standards.
• Excellent written and verbal communication skills.
• Ability to collaborate cross-functionally across the business.
• Experience writing and maintaining knowledge and process documentation.

Responsibilities

• Develop knowledge style and standards across the business for use in all knowledge articles.
• Write and maintain on-brand knowledge/process articles for the Knowledge Management System.
• Lead end-user focus groups to ensure knowledge is fit for purpose.
• Work cross-functionally to deliver knowledge at the point of need.
• Understand business priorities and ensure knowledge delivery meets demand.
• Support governance to keep knowledge updated and accurate.

Skills

Knowledge management

Cross-functional collaboration

Written communication

Deadline management

Knowledge governance

Knowledge capture

Tools

Visio

Microsoft Office

Job description

Ayvens is seeking a Knowledge Manager to lead the capture and maintenance of knowledge across processes and theories. You will manage a Knowledge Management System, ensuring on-brand knowledge is created and governed, and collaborate with stakeholders to deliver knowledge that supports employees and customers across channels.

You will implement best practices, develop knowledge standards, and act as a subject matter expert in knowledge governance, working closely with Learning & Development and